2040 Official Community Plan - Form & Character
General Residential & Mixed Use Guidelines

Overview | The general residential and mixed use design guidelines capture the key design strategies and elements that should be addressed in all new residential and mixed use projects in the city. They are premised on achieving the design foundations and establish the basis for the more detailed typology-specific project. Both the general design guidelines and the specific guidelines for residential and mixed use building projects apply to each project. |
2.1.0 Key guidelines
Design intent: To site and design buildings to positively frame and activate streets and public open spaces.
In order to achieve the design goals of the City, all residential and mixed use projects must:

A | 2.1.0 a – Design buildings to frame and activate streets and other open spaces to support walking and cycling, pedestrian comfort, and social interaction |
B | 2.1.0 b – Incorporate high quality building, landscape, and streetscape design to support liveability, sustainability, and sense of place (see also 2.1.5). |
C | 2.1.0 c – Ensure new buildings contribute positively to the envisioned future built form, while being responsive to positive aspects of the existing built environment and sensitive to the natural environment (see also 2.1.2 and 2.1.3). |
D | 2.1.0 d – Provide usable open spaces on site that balance privacy and access and that increase pedestrian connectivity throughout the city (see also 2.1.3 and 2.1.5). |
E | 2.1.0 e – Ensure the provision of adequate servicing, vehicle access, and parking while minimizing negative impacts on the safety and attractiveness of the public realm (see also 2.1.4). |
a. Orient primary building facades and entries to the fronting street or open space to create street edge definition and activity. Ensure main building entries are clearly visible with direct sight lines from the fronting street (See Figure 1).
b. On corner sites, orient building facades and entries to both fronting streets.
c. Locate and design windows, balconies, and street-level uses to overlook public streets, parks, walkways, and shared spaces to create active frontages and ‘eyes on the street’, while minimizing views into private residences. Avoid blank walls by incorporating glazing, articulation, and/or other elements of visual interest (e.g. colour, changes in material, architectural features or details/ on primary building facades.
d. Avoid the use of roll down panels and/or window bars on retail and commercial frontages that face streets or other public
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| Figure 1: Photograph of an active street frontage showing the building entry and a high-quality streetscape. |
a. Provide a transition in building height from taller to shorter buildings both transitioning away from Transit Supportive Corridors and with consideration for future land use direction (See Figure 2).
b. Break up the perceived mass of large buildings by incorporating visual breaks in facades using a variety of elements of visual interest (See Figure 3).
c. Stepback upper storeys of buildings and arrange the massing and siting of buildings to:
- Minimize shadowing on adjacent buildings; and
- Allow for sunlight onto the outdoor spaces of the majority of ground floor units during the winter solstice.
d. Setback mechanical equipment from building edges to reduce perceived massing, height, and negative visual impact.
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| Figure 2: Photograph showing a transition in massing and height from a Transit Supportive Corridor to the adjacent residential neighbourhood. |
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| Figure 3: Illustration of a visual break in a facade of a large (long) building. |
a. Site buildings to have a distinct-front-to-back orientation to public streets and open spaces and to rear yards, and/or interior court yards:
- Building sides that interface with streets, mid-block connections, and other open spaces should positively frame and activate streets and open spaces and support pedestrian activity; and
- Building sides that are located away from open spaces should be designed for private/shared outdoor spaces and vehicle access.
b. Site and design buildings to respond to unique site conditions and opportunities, such as oddly shaped lots, location at prominent intersections, framing of important open spaces, corner lots, sites with buildings that terminate a street end view, and views of natural features.
c. Use Crime Prevention through Environmental Design (CPTED) principles to better ensure public safety through the use of appropriate lighting, visible entrances, opportunities for natural surveillance, and clear sight lines for pedestrians.
Relationship to Grade
d. Design buildings for ‘up-slope’ and ‘down-slope’ conditions relative to the street by using strategies such as (See Figure 4):
- Stepping buildings along the slope, and locating building entrances at each step and away from parking access where possible;
- Incorporating terracing to create usable open spaces around the building;
- Using the slope for under-building parking and to screen service and utility areas;
- Designing buildings to access key views; and
- Avoid retaining walls over 1.2 m in height. If a larger wall is required, design a tiered, landscaped wall system.
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| Figure 4: Use natural slope for under-building parking whenever possible |
Connectivity
e. Design internal circulation patterns (streets, sidewalks, pathways) with appropriate on-site wayfinding strategies and to be integrated with and connected to the existing and planned future public street, bicycle and/or pedestrian network (See Figure 6).
f. Incorporate easy-to-maintain traffic calming features, such as on-street parking bays and curb extensions, textured materials, and crosswalks.
g. Apply universal accessibility principles to primary building entries, sidewalks, plazas, mid-block connections, lanes, and courtyards through the appropriate selection of materials, stairs, and ramps as necessary, and the provision of wayfinding and lighting elements.
Site Servicing
a. Locate off-street parking and other ‘back-of-house’ uses (such as loading, garbage collection, utilities, and parking access) away from public view (See Figure 5).
b. Ensure utility areas are clearly identified at the development permit stage and are located to not unnecessarily impact public or common open spaces.
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| Figure 5: Locate off-street parking to the rear of the building wherever possible |
Parking
c. Avoid locating off-street parking between the front facade of a building and the fronting public street.
d. In general, accommodate off-street parking in one of the following ways, in order of preference:
- Underground (where the high-water table allows);
- Parking in half-storey (where it is able to be accommodated to not negatively impact the street frontage);
- Garages or at-grade parking integrated into the building (located at the rear of the building); and
- Surface parking at in the rear, with access from the lane or secondary street wherever possible.
e. In cases where unenclosed, publicly visible parking is unavoidable, screen using strategies such as (See Figure 6):
- Landscaping;
- Trellises (non-flammable materials);
- Grillwork with climbing vines; or
- Other attractive screening with some visual permeability.
f. Provide bicycle parking at accessible locations on site, including:
- Covered short-term parking in highly visible locations, such as near primary building entrances; and
- Secure long-term parking within the building or vehicular parking area.
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| Figure 6: Photograph showing screening of surface parking stalls |
Access
g. Design buildings and landscaping to maintain circulation and provide clear lines of site at access points to building entrances, parking, site servicing, and utility areas to enable casual surveillance and safety.
Landscape Planning
a. Site buildings to minimize soil disturbance, protect mature, non-invasive trees, significant vegetation, and ecological features (See Figure 7). Relaxations to select development regulations may be considered to retain existing mature trees.
b. Locate underground parkades, infrastructure, and other services to maximize soil volumes for in-ground plantings.
c. Design attractive, engaging, and functional on-site open spaces with high quality materials, shade, colours, lighting, furniture, and signage.
d. Integrate publicly accessible private spaces (e.g. private courtyards accessible and available to the public) with public open areas to create seamless, contiguous spaces.
e. Ensure site planning and design achieves favourable microclimate outcomes through strategies such as:
- Locating outdoor spaces where they will receive sunlight throughout the year, while considering heat gain in the summer;
- Provide shade to ensure comfortable temperatures;
- Using materials and colours that minimize heat absorption;
- Planting trees to provide a balance of shading in the summer and solar access in the winter; and
- Using building mass, trees, and plantings to buffer wind and extreme heat.
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| Figure 7: Photograph of a tree protected through development |
Landscape Materials
f. Use landscaping materials that soften development and enhance the public realm, while providing natural shading (See Figure 8).
g. Plant native and/or drought tolerant trees and plants suitable for the local climate (refer to the Kelowna Urban Tree Guide). Select trees for long-term durability, climate and soil suitability, and compatibility with the site's specific urban conditions. Use FireSmart landscaping and avoid species that are fire hazards (e.g. cedar hedges).
h. Design sites to minimize irrigation water demand by using strategies such as:
- Grading impermeable surfaces to drain towards planting areas and tree pits; and
- Meeting or exceeding the requirements of the City of Kelowna Landscape Water Conservation Report.
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| Figure 8: Photography of on-site landscaping interfacing with public realm, including trees providing shade |
Lighting and Wayfinding
i. Use exterior lighting to complement the building and landscape design, while:
- Minimizing light trespass onto adjacent properties;
- Using shielded, downward focused, motion activated, or timed lighting fixtures to minimize light pollution and reduce energy use; and
- Maintaining lighting levels necessary for safety and visibility.
a. Express a unified architectural concept that incorporates variation in facade treatments with consideration of potential impacts on energy performance (See Figure 9). Strategies for achieving this include:
- Articulating facades by stepping back or extending forward a portion of the facade to create a visual break or series of intervals. Consider the impact of articulation on energy performance, including using simple shifts in massing and fewer complex junctions and articulation;
- Using architectural details and ornamentation to create visual texture (refer to architectural features listed in 2.1.6.b);
- Repeating window patterns that correspond to visual breaks in the facade. Consider energy performance when determining the size and location of windows (e.g. north verses south face of the building; and
- Aligning modulation, articulation, or visual breaks and intervals with corresponding changes in architectural features and details.
b. Incorporate a range of architectural features and details into building facades to create visual interest, especially when approached by pedestrians (See Figure 9). Include architectural features such as:
- Bay windows;
- Balconies, while balancing the significant potential for heat loss through thermal bridge connections that could impact energy performance;
- Corner feature accents, such as turrets or cupolas;
- Variations in roof height, shape and detailing, such as dormers, stepped roofs, and gables;
- Porches, patios, decks and covered building entries; and
- Canopies and overhangs.
Include architectural details such as:
- Masonry such as tiles, brick, and stone;
- Wood, timber, or wood-appearance elements;
- Siding including score lines and varied materials to distinguish between floors or sections of a building;
- Articulation of columns and pilasters;
- Ornamental features and artwork;
- Architectural lighting;
- Grills and railings;
- Substantial trim details and moldings / cornices; and
- Trellises, pergolas and arbors.
c. Design buildings to ensure that adjacent residential properties have sufficient visual privacy (e.g. by locating windows to minimize overlook and direct sight lines into adjacent units).
d. Design buildings such that their form and architectural character reflect the building's internal function and use.
e. Avoid blank walls by incorporating windows, articulating the facade with recesses or projections, incorporating architectural details, and building material and/or colour changes. Where blank walls are unavoidable, reduce the visual impact by screening with landscaping and trees.
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| Figure 9: Illustration of a building with articulating facade, repeating window patterns, and a variety of architectural features and details |
Materials
f. Incorporate substantial building materials that are natural materials or resemble natural elements, such as masonry, stone, and wood into building facades.
Weather protection
g. Provide weather protection that complements the building's architecture, such as awnings, canopies, or vertical fins (See Figure 10). Prioritize exterior shading devices on southern elevations. Use weather protection features to emphasize primary entrances.
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| Figure 10: Photographs showing weather protection |
Signage
h. Limit signage in number, location, and size to reduce visual clutter and make individual signs easier to see.

This building demonstrates several guidelines related to building articulation and features (see 2.1.6 a - b), including:
| 1 | Stepping back or extending forward a portion of the facade to create a series of intervals |
| 2 | Repeating window patterns on each extension interval |
| 3 | Providing a balcony at each interval |
| 4 | Providing a stepped roof to reinforce each interval |
| 5 | Providing cornice details |
Design intent: To design buildings to reduce energy demand and maximize occupant health and comfort, while ensuring visual interest.
Guidelines
Simplified Massing
a. Design buildings with a pure form with simplified massing and fewer complex junctions to minimize building envelope heat loss.
Articulation
b. Use simple shifts in massing and changes in exterior colors and textures to articulate facades.
c. For larger buildings, target an overall window-to-wall ratio (WWR) of 40% to reduce heat gain and loss through the building envelope by increasing the area of insulated wall (See Figure 14). Additional considerations include:
- WWR ratios should be higher at grade to promote at-grade transparency while accommodating the 40% WWR in the building overall; and
- WWR ratios should be lower on north facing facades than on south facing facades to account for lower solar gain potential.
Site Planning and Orientation
d. Incorporate passive heating, cooling, and lighting design principles in landscape and building design, including:
- Orienting for maximum solar-gain potential from the south to reduce heating demand in colder months; and
- Using trees to provide natural shading to reduce overheating in warmer months.
e. Use appropriately designed exterior shading devices to block unwanted solar gains in warmer months while welcoming solar gains from lower winter sunlight. Additional considerations include (See Figure 16):
- Their use should be prioritized on southern elevations;
- Shading is not necessary on north-facing facades; and
- Vertical fins are a good strategy to use for blocking incoming summer sun on western elevations.
High Performance Building Envelope
f. Use insulating materials and/or thermally broken building products to reduce building heat loss from thermal bridges such as concrete balconies and beams that run from the building’s interior to exterior.
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| Figure 15: Example of a building with active frontage and low WWR above. |
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| Figure 16: Exterior shading devices can be integrated into a building’s southern elevation to block unwanted solar gains and keep indoor temperatures comfortable in warmer months (2.2.1 e). |
The BC Energy Step Code establishes measurable energy efficiency requirements for new construction, up to net-zero energy ready performance by the year 2032. Over time, and supported by ongoing industry engagement, the City of Kelowna intends to incrementally raise minimum energy performance to the highest levels of the Step Code in advance of 2032. Changes to form and character are not required to meet the performance requirements of the Lower Steps of the Step Code, but will be required to meet the requirements of the Upper Steps of the Step Code.
The Step Code is performance-based, which allows designers flexibility on how to balance project conditions and constraints (e.g., building code, urban design guidelines, site characteristics) in order to meet energy performance targets. The guidelines in this section are meant to provide guidance and flexibility so that designers are able to achieve high performance design alongside urban design best practices.
For more details on designing buildings to meet Step Code performance requirements, including mechanical design, air tightness strategies, envelope details and other strategies that do not impact form and character, please see BC Housing’s BC Energy Step Code Design Guide.
Well Designed High Performance Buildings | |
| These precedent photos demonstrate best practices in high performance building design in common building typologies. All projects shown are designed to meet or exceed the equivalent performance requirements of the highest Step of the BC Energy Step Code. Design professionals can use a wide variety of strategies – such as exterior colors, textures, and simple shifts in massing – to create aesthetically pleasing high performance buildings. Design principles such as achieving a strong relationship to the street and a unified architectural expression need not be sacrificed. | |
| Blue circles = High Performance Design Strategy Red circles = Alignment with Design Principles | |
Townhouse
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Mid-rise Residential
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Mid-rise Mixed Use
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Mid-rise Residential
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Commercial Mixed Use
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