Citizen Survey

The Citizen Survey is conducted to gauge public satisfaction with municipal programs and services and to gain an insight into citizens’ service priorities. Responses are weighted by age, gender and city-wide distribution to accurately reflect Kelowna’s population. Results are benchmarked against other local governments. 

Insight gained by this research helps us make important decisions regarding planning, budgeting and issues management.

2015 Citizen Survey

In February 2015, Ipsos Reid conducted a telephone survey of randomly selected Kelowna residents (18 years and older) on our behalf.

2015 Survey Results

What you said

survey results

Overall, the responses were positive. Respondents generally believe they have a good quality of life in Kelowna and that the community is safe. They are satisfied with City services and believe they receive good customer service and value for their tax dollars.

Top of mind issues for citizens include transportation (traffic congestion and condition of streets), social issues (affordable housing) and growth and development.

Past survey results