Citizen survey
The City of Kelowna has been conducting a bi-annual citizen survey for over a decade. The survey provides a stable, ongoing measure of how residents feel about life in the City, their priorities for the future of the City and their satisfaction with the municipal services, programs and facilities the City provides. Results are benchmarked against other B.C. municipalities where possible, to help us understand how we measure up to other cities. The responses are weighted by age, gender and city-wide distribution to accurately reflect Kelowna’s population. Insights gained by this research help us make important decisions regarding planning, budgeting and service improvements.
2026 Citizen Survey results
The latest Citizen Survey reports that:
- 88% of citizens have a good quality of life
- 82% of citizens are satisfied with the overall level and quality of City services
- 87% of citizens agree that the City is inclusive and accepting of all
- 74% of citizens feel safe in the community
94% of citizens say major events are beneficial to the community
The top three community issues reported addressing social issues such as homelessness (61%), transportation (33%) and crime (27%). City services which ranked as strengths according to our residents include fire services, Kelowna International Airport, wastewater collection and treatment, solid waste and landfill, parks, stormwater and floor protection, sport and recreation, drinking water quality and road maintenance including snow clearing.
