Citizen Survey

The Citizen Survey is conducted to gauge public satisfaction with municipal programs and services and to gain an insight into citizens’ service priorities. Responses are weighted by age, gender and city-wide distribution to accurately reflect Kelowna’s population. Results are benchmarked against other local governments. 

Insight gained by this research helps us make important decisions regarding planning, budgeting and issues management.

2017 Citizen Survey in progress

Ipsos will conduct the randomly selected telephone/cellular phone interviews of Kelowna residents aged 18 years or older on our behalf to determine citizen priorities for municipal spending, as well as their satisfaction with City programs and services from September 11 to 22.

Presentation of results will occur at an open Council meeting in the fall.

2015 Citizen Survey

2015 Survey Results

What you said

survey results

Overall, the responses were positive. Respondents generally believe they have a good quality of life in Kelowna and that the community is safe. They are satisfied with City services and believe they receive good customer service and value for their tax dollars.

Top of mind issues for citizens include transportation (traffic congestion and condition of streets), social issues (affordable housing) and growth and development.

Past survey results