Increased involvement on digital-first projects

January 12, 2022

News Release

For the second year, City engagement was primarily digital with 15 unique projects hosted on As COVID-19 continued through 2021, open houses and events were once again put on hold, and meaningful feedback was captured online in the form of survey responses, virtual focus groups, discussion forums, and more.

“As a project manager, my team appreciates and values all the input from residents,” said Mariah VanZerr, Strategic Transportation Planning Manager. “In 2021, resident feedback was key to informing the final draft of the 2040 Transportation Master Plan, permit and program changes related to e-scooters, and project designs for both the Abbott Street and Casorso Road Active Transportation Corridors.” 

Residents were asked to provide feedback on a variety of projects in 2021 including what to see at the Kelowna Community Theatre, vehicle usage on Knox Mountain, shared e-scooters, and how to upgrade accessible parking around the city. More than 4,000 people participated in surveys, contributed to maps, shared stories, or asked questions. These contributions have influenced municipal decision making and shaped projects as they move forward.  

“Feedback from engagement helps  Council and administration make informed decisions for all residents,” said Mac Logan, Infrastructure General Manager. “More than ever, we are looking for ways to ensure residents have opportunities to learn more about City projects, understand the objectives and indicate priorities related to the investments and services the City delivers, whether it’s a letter on your doorstep, a survey or a meeting with staff.”

With over 50,000 visits to the Get Involved page, a 25 per cent increase from 2020, a growth in social media followers and email subscription signups, this year proved that the City and its residents are successfully adapting to digital-first environments.  

The City’s Project Managers who run these infrastructure, cultural, and community focused engagement opportunities appreciate and value all input from residents.  

There are going to be a lot of opportunities to get involved in the new year and the City encourages those who have not done so, to take a few minutes and create an account to have impact on future projects. Current projects open for involvement include the North End Neighbourhood Plan, and Pandosy Waterfront Park.  

Learn more at