Have you received your property tax bill?

News Release 

With a Canada Post mail disruption looming, the City of Kelowna took proactive steps to send out property tax bills earlier than usual this year.

“We want to help residents avoid delays and stress,” said Desiree Bartsch, Revenue Supervisor. “By sending bills early, we’re making sure everyone gets the information they need to pay on time.”

Tax bills were delivered by mail and online. Residents who signed up for electronic billing (eBilling) should have received their statements via email starting May 8, while paper statements should have started arriving on May 15.

What happens if you haven’t received your tax bill? 

If you were expecting your tax bill by email, check your junk folder first. You can then login to your Property Account at billing.kelowna.ca to see and download your tax bill. 

If you were expecting your tax bill by mail, wait a few more days as Canada Post mail delivery is delayed. If you don’t receive your tax bill by June 2:

Property owners who still have their bill from last year can do it all online. Visit billing.kelowna.ca to create a Property Account, register your tax account with the information on last year’s bill, and manage all your City of Kelowna bills in one convenient location.

If you don’t have your property tax bill from last year, contact the Revenue team at [email protected] or 250-469-8757. Due to a high volume of enquiries, the team will make every effort to return your message in two business days. 

Mark your calendar.

Property owners have until Wednesday, July 2 to claim the provincial Home Owner Grant and pay taxes to avoid a 10 per cent penalty. This penalty is non-discretionary and applies on any amounts outstanding after 11:59 p.m. on July 2.

Tips to avoid paying more than you need to:

• You can do it all online. Claim the Home Owner Grant from the BC Government and pay your property taxes without ever leaving home. Visit kelowna.ca/propertytax for details.
• Avoid the mail. If you cannot pay online, visit your bank to pay in person. You can also visit City Hall to pay in person or submit your cheque payment in the drop box outside Water Street.
• Avoid credit card fees. Pay your taxes by debit, online banking, cheque or cash to save the 2.3% transaction fee on credit card payments. 
• Don’t wait till the deadline. To avoid the 10 per cent late fee, make sure your payment is processed well in advance. It's a good idea to pay early and give your bank at least five business days to process the payment, especially with the Canada Day holiday coming up.

For more information and payment options, visit kelowna.ca/propertytax .