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Digital skills

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As Kelowna continues to expand its digital services, we’re committed to making online interactions with the City simple, accessible, and empowering. Whether you're booking a recreation class, applying for a permit, or exploring community resources, we want every resident to feel confident navigating our digital tools.

We know there’s always room to improve—and we’re working on it. That’s why we’ve curated a range of resources to help you build your digital skills, stay safe online, and make the most of what technology has to offer.

Partnering with MediaSmarts: Building Digital Literacy Together

We’re proud to partner with MediaSmarts, Canada’s leading non-profit organization for digital media literacy. Together, we’re working to empower residents of all ages to engage with digital media safely, critically, and confidently.

Through this partnership, Kelowna supports initiatives like:

  • Media Literacy Week and Digital Citizen Day
  • Access to free educational resources on topics like online safety, misinformation, privacy, and responsible digital citizenship
  • Community workshops and learning events tailored to youth, families, and seniors

This collaboration reflects our commitment to inclusive digital transformation—ensuring everyone in Kelowna has the tools and knowledge to thrive in a connected world.

Celebrate Media Literacy Week – October 27–31, 2025
Join the national conversation on digital media literacy during MediaSmarts’ Media Literacy Week! Explore free workshops, games, and resources for all ages. Whether you're a parent, educator, student, or lifelong learner, there's something for everyone.
Learn more

Explore and learn

Digital Terms Glossary

There are a lot of terms and jargon used to describe technology and the digital landscape. Check out our digital terms glossary to get more familiar with some common tech words (including some that we use).

Okanagan Regional Library resources

The Library is a great resource for learning no matter the topic. We've highlighted some resources and programs below that might help in the development of digital skills.

  • Free Internet & Wi-Fi Access at all branches.
  • LinkedIn Learning for Libraries: Thousands of expert-led tutorials on business, software, and more.
  • Niche Academy Tutorials: Learn how to use digital books, social media, email, and more.
  • Makerspaces: Hands-on tech tools and creative spaces for digital media projects.
  • Tech Help Line: Call 1-844-649-8127 or email [email protected] for personalized support.
  • Programs: The library often hosts programs to help you learn or improve digital skills. For upcoming programs, visit their events calendar.

Online Safety & Cyber Security

  • Get Cyber Safe (Government of Canada): Learn simple steps to protect yourself online.
  • ElderNet Computer Mentoring: Personalized tech support for senior, offered by the Seniors Outreach & Resource Centre.
  • Cyber security 101 (SERENE-RISC): Understand internet and security concepts to reduce online risks.