Bylaw services
Bylaw Services
Keeping our city orderly
We’re a community built on respect and understanding. Our bylaws help keep our city safe, fair, and enjoyable for everyone.
Search bylaws & policies
Know the rules that guide everyday matters—from noise to property use to building projects—in Kelowna.
Contact Bylaw Services
Bylaw Enforcement Officers are on shift 7 days a week from 6 am until 10 pm.
Ask online
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Online service portal
available 24/7
Call us
250-469-8686
Monday to Friday
8 am - 4 pm
Visit us
Bylaw Services Office
200 - 1420 Ellis Street
Monday to Friday
8 am - 4 pm
Bylaw Services is the team that helps make sure city rules are followed. They focus on solving problems fairly and working with people to bring properties into compliance.
Bylaw violations are prioritized according to the following:
- Priority 1: Health and safety
- Priority 2: City liability
- Priority 3: Nuisances
- Priority 4: Nominal infractions
The assigned officer may, at their discretion:
- Issue a warning notice
- Issue a bylaw offence notice
- Take no enforcement action
Officers must have sufficient evidence before issuing a notice. Complaints that are made for retaliatory purposes may be tracked.
