Our water utility has a commitment to planning and implementing Source to Tap protection for Drinking Water and uses a multi-barrier approach to ensure that all residents receive high quality water. This alignment with IHA standards includes the use of both Ultra-Violet and Chlorine disinfection techniques at Lake Okanagan water source intakes.
- April 2018 - Read the recent audit of the City's Water Utilty from the Auditor General for Local Government.
Our water utility is one of five water providers operating within municipal boundaries. We serve approximately 60,000 customers from the Poplar Point, Eldorado and Cedar Creek Pump Stations, and the Swick Road system provides water to approximately 300 customers.
Check with your water service provider for the most up-to-date information.
The Water Quality Advisory issued on May 15, 2018 has been expanded to include customers serviced by the Swick Road water system. The Advisory remains in effect for all City Water Utility customers until further notice.
All businesses are required to post notifications at all tap and sink locations for the duration of the Advisory. A printer friendly (8.5 x 11) sign has been created to provide customers and staff with proper direction. Food establishments seeking further direction should refer to the Interior Health guidelines.
A number of Water Quality Advisories and Boil Water Notices are in place throughout the Central Okanagan. Check with your water service provider for the most up-to-date information.
We measure turbidity levels on an ongoing basis and publish the turbidity level each day, to learn more visit the drinking water quality page.
City Utility customers can receive automatic email updates on water quality by signing-up for Water Notices - Kelowna Utility.
All other water provider customers can sign-up for automatic email updates on water quality through the Kelowna Joint Water Committee.
Commitment to quality
The raw water source is Okanagan Lake. UV transmitters installed at three lake intakes and one located in the Kettle Valley sub-division enhance primary chlorine disinfection. Ultraviolet light treatment has been found to be effective in inactivating certain parasites such as Giardia and Cryptosporidia that can be present in source water.
Committed to protecting public, environmental and economic health, the utility has adopted a source-to-tap water management approach that includes watershed protection, water quality monitoring, treatment, distribution system maintenance, cross-connection control and water-use efficiency.
Dedicated to providing quality drinking water, the Water Division’s primary goals are to:
- ensure the potable water supply meets existing and future domestic, agricultural, industrial, commercial, and fire-protection requirements
- ensure City-supplied water meets Canadian Drinking Water Quality Guidelines and provincial Safe Drinking Water Regulations
- promote water-use efficiency through metering and ongoing public education via the Water Smart Program
- implement a comprehensive Cross Connection Control Program to protect the quality of water in the distribution system
- incorporate the principles of risk management into all utility functions to minimize potential water quality events and water supply interruptions
- provide utility customers with value for service through efficient and effective use of resources and program management
- establish long-term infrastructure improvement programs.
The Water Regulation Bylaw sets out the rates charged for use of our water system. Provisions are made for consumption charges for both residential and commercial based on the quantity of water used.
If you have questions about Utility Billing, or think you may have a leak, check the Utility Billing Frequently Asked Questions for more information.
The City water system delivers over 90 million liters of water per day and requires over 400km of pipes, 57 water pump stations, 4 treatment stations and 24 reservoirs to support water delivery. Maintaining these infrastructure assets requires careful monitoring and planning to ensure that the condition meets the continued water demand now and in the future. The City conducts yearly evaluation the status of our water infrastructure and provides updates as part of our Asset Management plan.