Water meters
Water Meter Upgrade
Smarter meters for smarter water use
Track your water use, spot leaks early, and stay in control of your bill with new smart meters—now available to City Water Utility customers.
Frequently Asked Questions
Find answers to common questions about water meters, installation, and monitoring your water use.
No. There’s no charge for the meter or installation. This upgrade is part of the City’s ongoing investment in reliable, accurate water service.
No. All properties connected to the City Water Utility are required to have a water meter. If your current meter is more than 10 years old, you may be contacted for a free upgrade.
No. Installation must be completed by qualified City contractors.
Installers will minimize disruption and restore the area whenever possible. In some cases, access to wall plumbing may be needed, and an access panel may be installed. Clear access to the meter is required for future maintenance.
Yes. A non-wireless option is available; however, a $44.94 manual reading fee will apply to each billing period to cover in-person meter readings.
Yes. Tenants will need to provide access. Property owners are responsible for arranging installation if the unit is rented or vacant.
Call 250-862-0409 or email [email protected].
Water Use & EyeOnWater Account
Your upgraded meter includes 24-hour leak detection and detailed usage tracking. Understanding how and when you use water can help you reduce waste and lower your bill.
Have your Kelowna Water Utility bill ready and visit eyeonwater.ca to get started.
- Log into eyeonwater.ca
- Click Link More Accounts above the consumption graph on the right side of the screen
- Enter your Account number, followed by a hyphen and your access code. These are listed on your utility bill. Example: 1234567-654321
- Enter your postal code
- Click Next
- Confirm the account display belongs to you, then click Link Account
- Repeat steps 2-6 to link additional accounts
- Sign-in to EyeOnWater phone app and tap the Accounts tab
- Tap the water meter icon found under Location
- Tap the Alerts tab at the top right part of your screen
- Tap Configure to enter the leak rate per hour level that you wish to get an alert. We recommend Moderate 4 litres/hr to catch leaky toilets, but you can select Sensitive 1 litre/hr to catch leaky taps or High 10 litres/hr to catch broken irrigation lines.
- Tap Save
- Both the Alert Settings and Push Notifications need to be set in the On position. Note that Notification preferences can be configured separately in your phone settings
- You can add additional email addresses by tapping Add Email
- Tap the home icon at the bottom left of your screen to return to your home page
Water Meter Technology
Advanced Metering Infrastructure (AMI) uses secure wireless technology to automatically send meter readings to the City. This technology works similar to sending a text message from your phone. Data gathered from the meter is sent to a secure Canadian-based server.
Meters are read remotely using a network of cellular technology—no in-person readings required.
A small device, called an endpoint, is installed either inside your home or outside in a meter pit. It securely sends your water usage data through a network, similar to how a cellphone connects.
This replaces the old process where staff needed to visit your property to manually collect readings.
Yes. Only meter data and a unique ID are transmitted—no personal information is included. The privacy of customers is a priority for the City.
Yes. The system uses low-level wireless signals that meet Canadian safety standards.
Your water meter uses cellular technology—similar to a cellphone—to securely send usage data. Unlike a cellphone, it only transmits brief signals when needed, not continuously.
All wireless transmissions follow Canadian regulatory requirements for safety. Read more about radio frequency safety on the Government of Canada website.
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