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Water disruption notice in north Glenmore - postponed

The water shut-off planned for north Glenmore residents on Monday, Dec. 14 has been postponed until further notice. Local notification will occur when the work has been rescheduled. Properties that will be impacted can be found below.

Affected addresses

View the map or see list of affected addresses below:

  • 1497 Ayre Ave
  • 1483 Ayre Ave
  • 1455 Ayre Ave
  • 1471 Ayre Ave
  • 1437 Ayre Ave
  • 1496 Ayre Ave
  • 1482 Ayre Ave
  • 1470 Ayre Ave
  • 1454 Ayre Ave
  • 1454 Ayre Ave
  • 1511 Ayre Ct
  • 1520 Ayre Ct
  • 1568 Ayre Ct
  • 1505 Ayre Ct
  • 1505 Ayre Ct
  • 1526 Ayre Ct
  • 1502 Ayre Ct
  • 1514 Ayre Ct
  • 1508 Ayre Ct
  • 1741 Broadview Ave
  • 1733 Broadview Ave
  • 1737 Broadview Ave
  • 1795 Broadview Ave
  • 1795 Broadview Ave
  • 1787 Broadview Ave
  • 1799 Broadview Ave
  • 1841 Broadview Ave
  • 1841 Broadview Ave
  • 1761 Broadview Ave
  • 1861 Broadview Ave
  • 1865 Broadview Ave
  • 1869 Broadview Ave
  • 1873 Broadview Ave
  • 1877 Broadview Ave
  • 1860 Broadview Ave
  • 1753 Broadview Ave
  • 1864 Broadview Ave
  • 1769 Broadview Ave
  • 1790 Broadview Ave
  • 1840 Broadview Ave
  • 1734 Broadview Ave
  • 1830 Broadview Ave
  • 1850 Broadview Ave
  • 1798 Broadview Ave
  • 1794 Broadview Ave
  • 1744 Broadview Ave
  • 1745 Broadview Ave
  • 1754 Broadview Ave
  • 1774 Broadview Ave
  • 1764 Broadview Ave
  • 1749 Broadview Ave
  • 1784 Broadview Ave
  • 1784 Broadview Ave
  • 733 Caldow St
  • 725 Caldow St
  • 729 Caldow St
  • 737 Caldow St
  • 730 Caldow St
  • 734 Caldow St
  • 734 Caldow St
  • 726 Caldow St
  • 709 Caldow St
  • 710 Caldow St
  • 900-902 Clifton Rd
  • 900 Clifton Rd
  • 902 Clifton Rd
  • 896 Clifton Rd
  • 882 Clifton Rd
  • 868 Clifton Rd
  • 864 Clifton Rd
  • 840 Clifton Rd
  • 1161 Eaglecrest Lane
  • 1171 Eaglecrest Lane
  • 1181 Eaglecrest Lane
  • 1191 Eaglecrest Lane
  • 1112 Eaglecrest Rd
  • 703 Forestridge Lane
  • 713 Forestridge Lane
  • 723 Forestridge Lane
  • 733 Forestridge Lane
  • 982 Glen St
  • 946 Glen St
  • 964 Glen St
  • 923 Glen St
  • 924 Glen St
  • 910 Glen St
  • 719 Glenburn St
  • 714 Glenburn St
  • 723 Glenburn St
  • 727 Glenburn St
  • 731 Glenburn St
  • 710 Glenburn St
  • 703 Glenburn St
  • 715 Glenburn St
  • 732 Glenburn St
  • 711 Glenburn St
  • 707 Glenburn St
  • 724 Glenburn St
  • 1790 High Rd
  • 1840 High Rd
  • 746 Highpointe Ct
  • 736 Highpointe Ct
  • 726 Highpointe Ct
  • 716 Highpointe Ct
  • 706 Highpointe Ct
  • 772 Highpointe Pl
  • 778 Highpointe Pl
  • 782 Highpointe Pl
  • 786 Highpointe Pl
  • 792 Highpointe Pl
  • 800 Highpointe Pl
  • 795 Highpointe Pl
  • 762 Highpointe Pl
  • 752 Highpointe Pl
  • 742 Highpointe Pl
  • 732 Highpointe Pl
  • 722 Highpointe Pl
  • 722-800 Highpointe Pl
  • 800 Highpointe Pl
  • 800 Highpointe Pl
  • 1567 Homestead Ct
  • 1559 Homestead Ct
  • 1558 Homestead Ct
  • 1562 Homestead Ct
  • 1566 Homestead Ct
  • 1554 Homestead Ct
  • 1570 Homestead Ct
  • 1555 Homestead Ct
  • 1563 Homestead Ct
  • 1550 Homestead Ct
  • 1812 Ivans Ave
  • 1820 Ivans Ave
  • 1828 Ivans Ave
  • 1804 Ivans Ave
  • 1809 Ivans Ave
  • 1829 Ivans Ave
  • 1823 Ivans Ave
  • 1660 Lindsay Dr
  • 1698 Lindsay Dr
  • 1651 Lindsay Dr
  • 1702 Lindsay Dr
  • 1649 Lindsay Dr
  • 1694 Lindsay Dr
  • 1655 Lindsay Dr
  • 1622 Lindsay Dr
  • 1643 Lindsay Dr
  • 1631 Lindsay Dr
  • 1638 Lindsay Dr
  • 1637 Lindsay Dr
  • 1690 Lindsay Dr
  • 1625 Lindsay Dr
  • 1614 Lindsay Dr
  • 1630 Lindsay Dr
  • 1680 Lindsay Dr
  • 1686 Lindsay Dr
  • 1659 Lindsay Dr
  • 1619 Lindsay Dr
  • 1646 Lindsay Dr
  • 1606 Lindsay Dr
  • 1551 Lindsay Dr
  • 1599 Lindsay Dr
  • 1559 Lindsay Dr
  • 1679 Lindsay Dr
  • 1575 Lindsay Dr
  • 1567 Lindsay Dr
  • 1526 Lindsay Dr
  • 1528 Lindsay Dr
  • 1663 Lindsay Dr
  • 1542 Lindsay Dr
  • 1667 Lindsay Dr
  • 1598 Lindsay Dr
  • 1683 Lindsay Dr
  • 1615 Lindsay Dr
  • 1548 Lindsay Dr
  • 1583 Lindsay Dr
  • 1591 Lindsay Dr
  • 1558 Lindsay Dr
  • 1566 Lindsay Dr
  • 1574 Lindsay Dr
  • 1675 Lindsay Dr
  • 1687 Lindsay Dr
  • 1582 Lindsay Dr
  • 1671 Lindsay Dr
  • 1607 Lindsay Dr
  • 1691 Lindsay Dr
  • 1695 Lindsay Dr
  • 1699 Lindsay Dr
  • 1703 Lindsay Dr
  • 1590 Lindsay Dr
  • 1494 Lynwood Cr
  • 1484 Lynwood Cr
  • 1456 Lynwood Cr
  • 1472 Lynwood Cr
  • 1438 Lynwood Cr
  • 1495 Lynwood Cr
  • 1495 Lynwood Cr
  • 1481 Lynwood Cr
  • 1429 Lynwood Cr
  • 1465 Lynwood Cr
  • 1447 Lynwood Cr
  • 1427 Lynwood Cr
  • 1519 MacLeay Ct
  • 1503 MacLeay Ct
  • 1507 MacLeay Ct
  • 1511 MacLeay Ct
  • 1515 MacLeay Ct
  • 1506 MacLeay Ct
  • 1510 MacLeay Ct
  • 1523 MacLeay Ct
  • 1514 MacLeay Ct
  • 1522 MacLeay Ct
  • 1518 MacLeay Ct
  • 1113 Parkbluff Lane
  • 1123 Parkbluff Lane
  • 1133 Parkbluff Lane
  • 1143 Parkbluff Lane
  • 1153 Parkbluff Lane
  • 1173 Parkbluff Lane
  • 1193 Parkbluff Lane
  • 1563 Patricia Ct
  • 1571 Patricia Ct
  • 1571 Patricia Ct
  • 1579 Patricia Ct
  • 1587 Patricia Ct
  • 760 Pinehaven Ct
  • 751 Pinehaven Ct
  • 741 Pinehaven Ct
  • 731 Pinehaven Ct
  • 721 Pinehaven Ct
  • 711 Pinehaven Ct
  • 701 Pinehaven Ct
  • 700 Pinehaven Ct
  • 710 Pinehaven Ct
  • 720 Pinehaven Ct
  • 730 Pinehaven Ct
  • 740 Pinehaven Ct
  • 750 Pinehaven Ct
  • 711 Pinehaven Ct
  • 704 Rockcliffe Pl
  • 714 Rockcliffe Pl
  • 724 Rockcliffe Pl
  • 734 Rockcliffe Pl
  • 744 Rockcliffe Pl
  • 754 Rockcliffe Pl
  • 764 Rockcliffe Pl
  • 774 Rockcliffe Pl
  • 1781 Smithson Dr
  • 1765 Smithson Dr
  • 1773 Smithson Dr
  • 1759 Smithson Dr
  • 1735 Smithson Dr
  • 1743 Smithson Dr
  • 1751 Smithson Dr
  • 1727 Smithson Dr
  • 1721 Smithson Dr
  • 1744 Smithson Dr
  • 1772 Smithson Dr
  • 1758 Smithson Dr
  • 1752 Smithson Dr
  • 1732 Smithson Dr
  • 1724 Smithson Dr
  • 1724 Smithson Dr
  • 1764 Smithson Dr
  • 1738 Smithson Dr
  • 1705 Smithson Dr
  • 1711 Smithson Dr
  • 1704 Smithson Dr
  • 1718 Smithson Dr
  • 1784 Smithson Dr
  • 1710 Smithson Dr
  • 1792 Smithson Dr
  • 1778 Smithson Dr
  • 1655 Smithson Pl
  • 1665 Smithson Pl
  • 1685 Smithson Pl
  • 1675 Smithson Pl
  • 1630 Smithson Pl
  • 1645 Smithson Pl
  • 1650 Smithson Pl
  • 1640 Smithson Pl
  • 1660 Smithson Pl
  • 1690 Smithson Pl
  • 1635 Smithson Pl
  • 1635 Smithson Pl
  • 1670 Smithson Pl
  • 1695 Smithson Pl
  • 1680 Smithson Pl
  • 1620 Smithson Pl
  • 1615 Smithson Pl
  • 1625 Smithson Pl
  • 1649 Sonora Dr
  • 1660 Sonora Dr
  • 1672 Sonora Dr
  • 1631 Sonora Dr
  • 1619 Sonora Dr
  • 1625 Sonora Dr
  • 1651 Sonora Dr
  • 1678 Sonora Dr
  • 1744 Sonora Dr
  • 1750 Sonora Dr
  • 1756 Sonora Dr
  • 1727 Sonora Dr
  • 1643 Sonora Dr
  • 1658 Sonora Dr
  • 1637 Sonora Dr
  • 1733 Sonora Dr
  • 1702 Sonora Dr
  • 1721 Sonora Dr
  • 1739 Sonora Dr
  • 1715 Sonora Dr
  • 1708 Sonora Dr
  • 1667 Sonora Dr
  • 1738 Sonora Dr
  • 1703 Sonora Dr
  • 1531 Sonora Dr
  • 1714 Sonora Dr
  • 1745 Sonora Dr
  • 1751 Sonora Dr
  • 1709 Sonora Dr
  • 1652 Sonora Dr
  • 1757 Sonora Dr
  • 1536 Sonora Dr
  • 1763 Sonora Dr
  • 1507 Sonora Dr
  • 1720 Sonora Dr
  • 1539 Sonora Dr
  • 1646 Sonora Dr
  • 1726 Sonora Dr
  • 1547 Sonora Dr
  • 1762 Sonora Dr
  • 1732 Sonora Dr
  • 1603 Sonora Dr
  • 1515 Sonora Dr
  • 1795 Sonora Dr
  • 1640 Sonora Dr
  • 1523 Sonora Dr
  • 1769 Sonora Dr
  • 1611 Sonora Dr
  • 1634 Sonora Dr
  • 648 Spruceview Pl S
  • 645 Spruceview Pl S
  • 624 Spruceview Pl S
  • 628 Spruceview Pl S
  • 632 Spruceview Pl S
  • 636 Spruceview Pl S
  • 627 Spruceview Pl S
  • 640 Spruceview Pl S
  • 644 Spruceview Pl S
  • 1190 Stoneypointe Ct
  • 1180 Stoneypointe Ct
  • 1170 Stoneypointe Ct
  • 1160 Stoneypointe Ct
  • 1175 Stoneypointe Ct
  • 1185 Stoneypointe Ct
  • 1831 Upland Ave
  • 1827 Upland Ave
  • 1835 Upland Ave
  • 1850 Upland Ave
  • 1847 Upland Ave
  • 1834 Upland Ave
  • 1858 Upland Ave
  • 1823 Upland Ave
  • 1846 Upland Ave
  • 1839 Upland Ave
  • 1851 Upland Ave
  • 1830 Upland Ave
  • 1855 Upland Ave
  • 1843 Upland Ave
  • 1843 Upland Ave
  • 1859 Upland Ave
  • 812 Vistaview Lane
  • 852 Vistaview Lane
  • 813 Vistaview Lane

City Water Utility 

The City Water Utility is one of four water providers in Kelowna. To verify which water district supplies water for your specific address, please visit our Find your water provider page.

The City Water Utility sources its water from Okanagan Lake and provides water to just over half of the Kelowna population. We serve approximately 73,000 customers from four main intakes at Poplar Point, Eldorado and Cedar Creek, and the Swick Road pump stations.

The South East Kelowna Irrigation District (SEKID) was dissolved by the province in June 2018, and all assets and liabilities were transferred to us. Our domestic water system is being expanded into Southeast Kelowna through Phase 1 of the Kelowna Integrated Water Supply Plan to provide area residents with water that meets Canadian Drinking Water Guidelines. We have created a webpage with important information for former SEKID customers.

Keep up to date on water information by subscribing to the following lists via kelowna.ca/notifications:

  • Kelowna Intergrated Water Supply Plan – Phase 1 e-updates
  • Drinking water quality e-updates
  • Agriculture water e-updates
Water notices in effect
Commitment to quality

Committed to protecting public, environmental and economic health, the Utility has adopted a source-to-tap water management approach that includes watershed protection, water quality monitoring, treatment, distribution system maintenance, cross-connection control and water-use efficiency. Local health authorities have described our Water Utility’s source-to-tap program as one of the best in B.C. The program’s goal is to identify hazards and weaknesses that can affect the safety and quality of our drinking water supply.

There are six barriers in our multi-barrier approach:

Source protection

In 2019, the City Utility finalized a source protection report and source protection plan from our 2011 source assessment. The plan is meant to be a living document that is updated and changed over the years as water quality and quantity changes.

Get involved in our Clean water volunteer programs to support the source protection program.

Drinking water treatment

Our water system uses two types of treatment at each intake before entering the distribution system: UV dosing and chlorination disinfection.

Water main flushing

Regular flushing is an important component of a comprehensive water management program. We flush 310 kilometres of water main annually to prevent bacterial re-growth and stagnation in low circulation areas of the distribution system. Flushing is generally done between March and October.

Our Water Utility uses “uni-directional” flushing. This means the valves in the pipe network are closed in sequence, drawing water from previously flushed pipes through the pipe that is to be cleaned. This ensures that all pipes are refreshed and that minor sediment within the pipes is removed.

Additionally, all storage reservoirs are also drained, scrubbed and disinfected annually.

Monitoring

Our drinking water quality is monitored 24 hours a day through our SCADA system. More than 1,000 individual water quality tests are completed on our water system every month.

Operator training

Our technicians, who are responsible for water quality sampling and analysis, have all completed a two-year water quality diploma program. All our water system operators have completed Level 1 Water Treatment and Level 2 Water Distribution certificates through the Environmental Operators Certificate Program.

Emergency response planning

In the event of an emergency related to our drinking water quality and/or water utility infrastructure, we have a Water Utility Emergency Preparedness & Response Plan (WUEPR) in place. The WUEPR has set out policies and procedures to prepare and manage for any emergency events that arise. There is a public notification protocol to support the WUEPR that provides formal procedures in notifying the public of any emergencies. There’s also a turbidity response plan - part of the Water Quality Sampling Protocol – that operators can refer to when turbidity levels are outside regular thresholds.

Water disconnect and connect requests

All residential and commercial buildings are equipped with a main water turn-off valve that’s located at the water meter. You can turn this valve off and back on at any time without the use of any special tools and without notifying us in advance.

Learn more

If you need a City Utility staff member to come on-site to turn your water off or on, you may submit an online service request or call 250-469-8501 (Monday to Friday from 7 a.m. to 3:30 p.m.). Please note that a $35 fee that will be invoiced on your City Utility bill for each water turn-off/turn-0n request as per Water Regulation Bylaw #104800.

If you need work done on the water line between a water shut-off valve at the meter and the curb stop at the street, please submit your water turn-off request at least 24 hours in advance of the anticipated work date. If you experience an emergency water line break between the curb stop and the main water shut-off valve in the house, please call us immediately.

Emergency water requests

After-hour emergency requests can be called in to 250-469-8600. A $160 fee will be invoiced on your City Utility bill for emergency water disconnection (shut-off) or connection (turn-on) requests during off-hours.

Groundwater well use and declaration

Under the new Well Regulation Bylaw, all well owners must confirm with the City whether they plan to either: formally decommission their well to be connected to the City Water Utility; continue to use their well for irrigation; or continue to use their well for domestic purposes. We will assist owners with determining next steps. Property owners within the former SEKID area, in particular, are asked to contact us to confirm if a water well exists on their property.

To self-report your property’s water well status, please complete the groundwater well use declaration form and submit to the Water Integration Office at integratedwater@kelowna.ca.