Property tax info and payments
2020 Property taxes are due on July 2, 2020*
* A number of temporary changes are in effect for the 2020 Property tax season in response to the COVID-19 health crisis. While much of the information below remains accurate, it has not all been updated to reflect the COVID-19 situation. Please visit the City's COVID-19 information page under 'What the City is doing' for the most up-to-date information.
Please note that "Online Billing" is now called "Property Account", if you are already registered, your login details remain the same.
Property tax notices are mailed each year in late May and include a brochure "How to do it all online" . Have you considered going paperless? Register for Property Account to access your City accounts information (utility and property tax) and opt-in to receive next year's tax bill by email.
City Hall is located at 1435 Water Street, Kelowna BC V1Y 1J4. Our hours of operation are 8:00 a.m. to 4:00 p.m. Monday to Friday (excluding statutory holidays) and the number of customers permitted inside City Hall at any one time will be limited starting May 25. However, in the interest of health and safety, taxpayers should use one of the online payment options to pay property taxes and claim their Home Owner Grant instead of visiting City Hall in person. General enquiries can be emailed to firstname.lastname@example.org, email@example.com or sent by service request.
The Speculation and Vacancy Tax is a provincial initiative. For more information, visit the BC Government's Speculation Tax website or contact the Provincial office toll-free at 1-833-554-2323.
Pay your property taxes and apply for the Home Owner Grant on time every year to avoid a penalty. We recommend paying through your financial institution or signing up for monthly prepayment. You can view your bill through Property Account, but will still need to pay your taxes through one of the options listed below.
Search for "Kelowna" and select "taxes" as a payee when logged in to your bank account. Avoid "utilities" as the City of Kelowna also offers this online payment option and it could appear in the search. Enter your tax folio number (ignore decimals) found on your tax notice as the account number (tip: add zeros to the beginning of the number if your bank requires more digits). Each property has its own unique tax folio number so please verify each year in the event that you have utilized the online payment method for a property you owned previously or if you own multiple properties. Pay the appropriate amount from the current year Property Tax Notice then print or save the confirmation page for your records. If you experience difficulties, please contact your financial institution for assistance.
You can view the status of your property tax account at least 5 business days after making the online payment by going to kelowna.ca and searching "Property Tax". Select Search property tax and assessment details and then the Online Services button.
Owners are responsible to ensure that payment of their annual property taxes is received at City Hall on time to avoid penalty. Some financial institutions hold payments before forwarding them to the City of Kelowna or are located in different time zones. Avoid the risk of penalty by paying online at least a few business days early to be on time.
Prepay monthly through the Pre-Authorized Withdrawal System (PAWS). Simple interest will be paid on your prepayments at the Royal Bank prime rate less three per cent (minimum 0.4 per cent). This interest is considered a tax discount by Canada Revenue Agency and is tax free.
For more information, visit our Prepayment programs page.
Credit cards are not accepted at City Hall for property taxes or utility bills however you may be able to use a third-party payment service provider (“provider”) to pay with a credit card for a fee.
This information is provided solely for convenience and the City of Kelowna does not endorse this product, service or publication:
- A provider currently offering this service is Plastiq.
- Payment delivery times will vary from the provider (three to six days) so pay early enough for the City to receive your payment on time to avoid penalties and/or interest.
- Review the provider’s website to clearly understand the terms and conditions of the service you are using, including any fees charged by the provider.
There are two drop boxes at City Hall. The first is just to the right of the main doors on Water Street and the second is at the parking lot exit on Doyle Avenue.
Payments via cheque or money order can be left in these drop boxes. Remember to write your tax folio number on your cheque.
- Send a payment and the Home Owner Grant application (if applicable) to the City of Kelowna, Attention: Revenue Branch at 1435 Water Street, Kelowna, BC, V1Y 1J4.
- Write the folio number on your cheque and ensure that the cheque is payable to the City of Kelowna.
- Post-dated cheques are accepted.
- Mail lost or delayed by the post office will be assessed with a penalty if late, as the postmark will not be considered as the date of payment.
- Mail in a post-dated cheque early to avoid penalties.
- In the event of a postal disruption, please utilize alternative payment methods to ensure that payment is received on time.
Use your original current tax notice to make payment at your local financial institution as some will not accept reprints.
Please note: Financial institutions will not apply for the Home Owner Grant on behalf of their customers. If you are eligible for the Home Owner Grant, your completed application must be received by City of Kelowna Revenue Branch on time.
The City of Kelowna is not responsible for errors made by financial institutions.
- If it is your Mortgage company's intent to pay your property tax, a statement confirming notification to the organization that holds your mortgage will be shown on the property tax notice.
- The Home Owner Grant application (if applicable) must be completed and received by City of Kelowna Revenue Branch on time.
- Please ensure that your mortgage provider is aware whether or not you are claiming the grant each year.
- The City of Kelowna is not responsible for errors made by mortgage providers.
Yes, if available, you can pay your taxes using your financial institution's online banking. Search for "Kelowna" (taxes) as a payee and use your folio number (ignore decimals) found on your tax notice as the account number (tip: add zeros to the beginning of the number if your bank requires more digits).
To claim your home owner grant online, log onto Property Account. You will need to know your folio number and your access code; both are located on your property tax notice.
Important: To avoid a penalty, an owner should apply for the grant with the City of Kelowna on time. It is important to do this even if you are not paying taxes at that time or your financial institution pays the taxes on your behalf.
The City of Kelowna is able to accept a post-dated cheque payment. In order to avoid any penalty on outstanding taxes, your cheque should be post-dated and mailed to be received on time.
Cheques that are not negotiable due to errors made by the payer will be considered returned cheques. All returned cheques are subject to a City of Kelowna administrative fee, possible service fee from your bank, and a provincially mandated late penalty if they are not replaced by the due date. Note: Until August 31, 2020, the returned payment fee will be waived.
Important: City of Kelowna is unable to retrieve and remove cheques for customers. If customers wish to re-write a cheque, they can do so, and put a stop payment on the original. If the original cheque is returned by the bank, our administrative fee is still applicable as well as a possible service fee from your bank.
Property owners participating in PAWS are responsible for making the final tax payment each year. You will not be able to authorize a final PAWS payment when claiming your Home Owner Grant. You may find it most convenient to make the payment from home using online or telephone banking through your financial institution.
Claim your home owner grant online if applicable, or complete the home owner grant application attached to the bottom of your property tax notice and send it in with the partial payment. The provincially-legislated, non-discretionary 10% penalty will be applied to any taxes not paid on time. Interest will be applied to any balance still outstanding as of January 1st of the following year.
Payments for taxes must be applied in the following:
- delinquent taxes, including interest, from past years;
- taxes in arrears, including interest, from the preceding year;
- a penalty added in the current year;
- current year taxes.
If you have purchased the property, you are responsible for the property taxes; therefore, you must pay the full amount on the bill and apply for the grant (if eligible) by the due date. Legal representatives for buyers and sellers of property normally adjust the purchase/sale price to account for the property taxes that are the responsibility of either the buyer or seller.
If you are the new owner and are going to claim the home owner grant, you will need to provide a copy of your Form A Freehold Title Transfer showing your name on title. This Form A is found in the paperwork from the sale of the property, or from your legal representative.
No, apply for the grant online or complete the application attached to the bottom of your tax notice and send to City Hall. Your financial institution will send the payment portion separately. Please see Home Owner Grant for more information.
Important: City of Kelowna is not responsible for errors made by financial institutions. You will be charged a provincially-legislated, non-discretionary 10% penalty on the grant amount if the application form is not received at City Hall on time.
All property owners are notified of tax levies. Keep the tax notice for your records. If you qualify for the home owner grant, be sure to claim it as the financial institution will not claim the grant for you.
If the tax folio number is the same, then you make one payment for one physical property. Each owner receives a bill for notification purposes only.
The owner who resides on the property should apply for the home owner grant online or use the tax notice with their name on it to claim the home owner grant, if eligible.
Ask your lawyer if you are responsible for applying for the home owner grant. If you are the new owner, you will need to attach a copy of the registered Form A Freehold Title Transfer form to the grant application. Please ensure that your grant application is received by City of Kelowna Revenue Branch on time to avoid the 10% provincially-legislated, non-discretionary penalty.
No. Penalties are mandated by provincial legislation and are not discretionary.
A 10% penalty is applied to taxes not paid on time (provincially-legislated, non-discretionary).
The home owner grant is a form of payment and can reduce your taxes owing by claiming it if you are eligible. Until you claim your eligible grant it is considered outstanding taxes and is subject to the provincially-legislated, non-discretionary 10% penalty for late payment of taxes.
Access your City of Kelowna bills in one convenient location. You will need to first register and create a Property Account before accessing your bills:
- Visit kelowna.ca/propertytax after you have received your Property Tax Notice in the mail.
- Click on Property Account. You will be redirected to a new webpage.
- Click on the Register Now hyperlink.
- Complete your Profile Registration and click Continue when done.
- Check your email for a confirmation and follow instructions received.
- Login to your Property Account.
- Click on Add Account.
- Click on Register a Tax Account.
- Enter your folio number and access code. These can be found on your mailed Property Tax Notice. Your access code is unique to you.
- Want to go paperless and receive next year’s Property Tax Notice by email? Select yes for eBilling!
- Click Register. You can now access your property tax details, including account balance, assessment information, claim your Home Owner Grant and view your bill online. You can also add your City Water Utility account if you receive water from the City.
The City of Kelowna and some of the neighbouring local governments share the costs of some "region wide" services. Examples of region-wide services are: police and fire protection, street lighting, road and drainage maintenance, operations of regional parks, and recreational facilities.
All property owners in the province are required to pay school taxes, unless the property is used for an exempt purpose and is exempt from this taxation. The school tax is not based on the property owner's use of the school system. It is a suitable way to pay for part of public education costs given everyone benefits from a good school system.
300-1631 Dickson Ave, Kelowna BC, V1Y 8H2.
You will need your folio number, assessment area number and jurisdiction area number in order to make an address change.
- Folio number: This number can be found on your property tax notice. However, if you do not have your tax notice handy, the folio number can also be found using our Property Tax and Assessment Query online service tool (Folio is referred to as Roll).
- Assessment area: 19
- Jurisdiction: If your folio number is five digits or less (e.g. roll 8500) then your jurisdiction number is 214. If your folio number is greater than five digits (e.g. roll 12051228) then your jurisdiction number is 217.
- If submitting in writing: Include the folio number of the property, previous mailing address, new mailing address, your printed name and signature.
Important: This refers to change in mailing address only. If a taxpayer no longer owns a specific property, the change in ownership will be picked up when BC Assessment is provided information from the Land Titles office.
Note: BC Assessment will register an address change in the City of Kelowna's property tax system weekly.
If possible, please give it to the new owner, or return to us with a note that you sold the property.
BC Assessment is an independent, provincial crown corporation, accountable to the Government of BC. Their responsibility is to determine the market value of land and improvements and enter the values on the Assessment Roll.
To determine what a property would sell for, an assessor takes into account any factors that might affect the property's value including:
- replacement cost
- rental income
- sales of comparable properties in the area
BC Assessment's e-Value Assessments Comparison application allows you to view and compare current assessments.