Recreation programs & registration
In solidarity with public health efforts across British Columbia in response to the COVID-19 pandemic, operation of City-operated recreation and cultural facilities and program centres is currently suspended. Please check back for the latest updates.
| Spaces open for casual use | Spaces that remain closed |
|---|---|
Beaches | Playgrounds
|
Use the Parks & Beaches map to find an outdoor recreation space near you.
Please keep a physical distance of 2-metres (6 feet) from others while using public spaces.
*Pickleball court space at Parkinson Recreation Centre will be available through online bookings only in partnership with Pickleball Kelowna.
To support physical distancing measures to combat the spread of COVID-19, the following facilities are closed until further notice:
- Parkinson Recreation Centre
- Kelowna Community Theatre & Blackbox Theatre
- Rutland Arena
- Memorial Arena
- Rutland Activity Centre
- Parkinson Activity Centre
- Okanagan Mission Activity Centre
- Kinsmen Fieldhouse Hall
- Kinsmen Media Centre
Latest update on facility re-opening plans (May 15, 2020):
We are encouraged to learn that Interior Health Authority has lifted the order to allow gyms and fitness centres to resume operations under certain conditions starting May 19, 2020. While we are looking forward to welcoming members and visitors back to our recreation facilities in the near future, reopening multi-use facilities such as Parkinson Recreation Centre requires a great amount of planning to effectively operate under the new guidelines. Facility assessments, new processes and safety protocols need to be completed before the doors can open.
We are currently developing a return to activity plan with the guidance of the BC Recreation and Parks Association and ViaSport to ensure all safety measures outlined by the BC provincial health officer can be met before spaces can reopen and activities can resume.
Thank you for your patience and understanding.
Please check back for the latest updates or sign up for e-updates to get the latest information sent straight to your inbox.
We are now accepting registration for a limited number of June featured programs that meet the COVID-19 guidelines. If you require further clarification please email recreation@kelowna.ca or call 250-469-8800.
A return to organized programs and activities will be phased in as we move into the summer months. While we are currently planning to offer summer camps, we will continue to follow the guidance and recommendations of Provincial health officials. As such, camps listed in the 2020 Summer Camps Guide are subject to change. Refunds and/or credits will be available if a camp is unable to run or if you decide that your child is unable to attend.
Given the current health and safety guidelines, individual camp capacities have been reduced. If it is deemed safe to increase the number of participants throughout the summer, we will adjust maximum numbers. For now, we have reviewed each camp, the space where the camp runs, and camp activities and have reduced the maximum number of attendees to a level that would adhere to current physical distancing directives.
Summer Camp registration will open June 9 with general summer program registration. Please check back for the latest updates.
Yes. Please call 250-469-8800 between 8 a.m.- 12:00 p.m. and 1:00 p.m.- 3:30 p.m., Monday to Friday or email recreation@kelowna.ca to withdraw yourself from a program. You can choose to be fully refunded or we can credit your account for a future program. The standard $5 withdrawal fee will be waived until further notice. Please note that refunds may take up to 4 weeks to process depending on method of payment.
All swimming lessons for spring have been cancelled. Registrants accounts will be automatically credited for any classes missed each week. No action is required.
Yes. All monthly memberships (excluding Access Passes) will automatically be put on hold and will be reactivated automatically upon reopening of the facility without any time lost. If customers would prefer to withdraw their memberships for a credit on account or partial refund, please call 250-469-8800 between 8 a.m.- 12:00 p.m. and 1:00 p.m.- 3:30 p.m., Monday to Friday.
Many of these facilities including H20 Adventure + Fitness Centre and Kelowna Family YMCA have also suspended or modified their operations. Patrons are encouraged to check with third-party facilities directly for the latest updates.
Summer Camps: Please note that the camps listed in the 2020 Summer Camps Guide are subject to change as COVID-19 measures evolve in the coming months. Summer Camp registration will open June 9 with general summer program registration.
Browse and Register Online
First, make sure you have an online account.
Have you registered online for a City recreation program in the past? If so, you likely already have an account. You can activate it by going to the Create/Reset Password page and entering in your email. If you already have an account, a link will be sent to your inbox to reset your password.
If you receive an error message that the email is incorrect, you'll need to set up a new online account by calling Active Living & Culture at 250-469-8800, emailing recreation@kelowna.ca (note: new account set up requests via email may take a couple days to complete), or by visiting Parkinson Recreation Centre (1800 Parkinson Way).
There's two ways to browse and register for programs online:
- Find programs using the latest online guide.
Click on the cover of the latest Activity & Program Guide at the top of this page and scroll through the online guide to find programs. Once you find one, simply click on the barcode to register! Sign in, then choose the person on your account that you would like to register in the program. - Browse and register for programs in the online registration portal.
You can easily browse for programs and register through the online registration portal. Search by category, age group, or barcode and simply follow the instructions as you go!
Payment options include Visa Debit, Visa, Debit Mastercard and Mastercard. Please note that American Express and Debit are not accepted online.
Can't find what you're looking for? Check out our Recreation Programs and Registration Frequently Asked Questions.
Register by phone at 250-469-8800
Phone hours are Monday to Friday: 8 a.m. - 8 p.m.; Saturday and Sunday: 9:30 a.m. - 3:30 p.m.
Phone lines will be open from 10:30 a.m. - 2:30 p.m. on statutory holidays.
During program registration week, phone lines will open at 7 a.m.
Please note that phone wait times are longer than usual on opening registration days.
If you receive a busy signal, all phone lines and hold lines are busy. Please hang up and try again.
Payment options include Visa Debit, Visa, Debit Mastercard, Mastercard or pre-arranged credit on account.
Please note our Summer guide will only be available online. You can pick up the latest Activity & Program Guide at the following locations: Parkinson Recreation Centre, H2O Adventure & Fitness Centre, Main Library Downtown or at the Rutland Arena.
A new recreation guide is available each season:
- Summer Camp May 1, 2020 registration has been cancelled due to COVID-19 pandemic response measures and will now be included as part of summer general registration on June 9.
- Summer 2020 Activity Guide will be available online on June 5 (postponed from June 2), registration week is June 9-12
- Fall 2020 Activity Guide will be available online on August 11, registration week is August 18-21
- Winter 2021 Activity Guide will be available online on December 1, registration week is Dec 8-11
Sign up for Active Living & Culture e-updates to be notified when the latest guide is available.
Registration begins one week after the latest Activity & Program Guide is released. Registration is spread out over the week to help manage call volume and web traffic.
Tuesday - General Registration
Wednesday - Sports Leagues
Thursday - Summer Aquatic registration is cancelled until further notice
Friday - Programs for Persons with DiverseAbilities
Registration opens at 7 a.m.
Summer Camp May 1, 2020 registration has been cancelled due to COVID-19 pandemic response measures and will now be included as part of summer general registration.
The City of Kelowna supports over 40,000 families each year with our recreation opportunities coupons.
Please contact us directly for more information:
Financial Assistance
Tuesday & Thursday
10:00 a.m. -1:00 p.m.
Access to Recreation Office (located in Parkinson Recreation Centre)
We understand that registering for your desired program is important. We are currently working to make improvements to ensure registration runs smoothly, especially during the week that registration opens each season. Many of our programs are in high demand which can create a high volume of web and phone traffic during registration week.
Improvements
We evaluate registration each season and use your feedback to make improvements.
Some of the current improvements in progress include:
- Improving bandwidth and payment processing for online registration
- Maximizing the number of phone lines available and staff to assist on registration days
- Changing registration start time to 7 a.m. to better accommodate work and school schedules
- Staggering registration start dates for summer camps to better accommodate parents ability to plan ahead for summer and reduce demand on the system during registration days
- Exploring a ‘lottery system’ for high demand programs. Example: A lottery for Private Swim Lessons was introduced in fall 2019. Those who wish to sign up for Private Swim Lessons can call 250-469-8800 to enter their name in the lottery.
Tips for customers
Registering online
Remain online and keep your account open. The registration portal may move slower than usual during the first few hours of registration due to high web traffic. Please be patient or try again later in the day.
For first time customers, ensure you have an online recreation account set up in advance of registration week. You can set up an account by calling 250-469-8800, visiting Parkinson Recreation Centre at 1800 Parkinson Way or emailing recreation@kelowna.ca. Please note that new account set up requests via email may take several days to complete.
Registering by phone
If you receive a busy signal, all phone lines are busy. Please hang up and try again. This is rare and only occurs at peak registration.
If you’re not attempting to register for a high demand program, try calling or registering during a non-peak time, such as later in the afternoon or evening. Phone lines are open until 8 p.m. on weekdays and you can register online for programs 24/7. If you’re not sure if the program you’re interested in is high demand, please feel free to contact us the week prior to registration.
The City of Kelowna, Active Living & Culture Division is pleased to be able to assist with the delivery of service to seniors in the Kelowna area through its service delivery agreements with the Parkinson Senior Society, Rutland Senior Centre Society and the Okanagan Mission Senior Centre Society.
These agreements provide the societies access to three municipal recreation facilities from which they can offer a wide variety of recreational and educational programs to enhance their quality of life. The Active Living Program Guide for Older Adults is located online in the related documents below.
