Recreation programs & registration
Provincial health order update (Nov. 26):
BC’s Provincial Health Officer issued a new health order on Nov. 19 that no spectators are allowed at indoor or outdoor sporting or recreation activities at this time. An update to the order also calls for the temporary suspension of some indoor group fitness programs until further safety guidelines can be provided by the Province. Impacted program participants will be contacted directly and cancelled class credits will be applied to accounts.
Also outlined in the latest health order is a requirement to wear masks in indoor recreation facilities. This includes wearing a mask in all spaces within City recreation facilities and arenas. Masks can be removed when engaging in physical activity.
More details about the masks requirement including exceptions are detailed at kelowna.ca/prc.
Facility guidelines and safety plans will be updated once further guidance is received from the Province and posted online.
Thank you for your patience and understanding.
Our Active Living & Culture team is excited to welcome you back for a new season of recreation programming, though it's certainly not business as usual! In solidarity with public health efforts across British Columbia in response to the COVID-19 pandemic, we ask that all recreation program participants read, understand, follow and respect the Safe Return to Recreation guidelines below. Find sport-specific COVID-19 protocols for all adult sports at kelowna.ca/sports.
- Larger or outdoor spaces may be used to ensure two metre (six-foot) distancing
- Program capacities may be reduced based on the space and type of activity
- Please do not arrive more than five minutes before your class/booking
- Activities may be modified including a higher focus on individual vs. team play
- Spectators aren’t permitted at indoor or outdoor classes or programs at this time
- Facility modifications including increased signage, floor markings and barriers
- Hand sanitizer or handwashing facilities are available at all indoor and outdoor City facilities
- Frequent handwashing will be promoted at our facilities, especially in kids’ programs and camps
- Water fountains will not be available; please bring your own water bottle
Following direction from the Provincial Health Officer, additional safety procedures are being implemented for all City staff, instructors and public visiting City recreation facilities including a requirement to wear masks. Common areas where masks are required such as program spaces, foyers, change rooms and program spaces will be clearly marked.
Wearing a mask is not recommended:
- while engaged in physical activity (such as running on a treadmill or swimming in the pool).
- for people with underlying medical conditions that affect their ability to wear a face covering.
- for those unable to place, use or remove a face covering safely without assistance.
- for individuals who are communicating with someone who is hearing-impaired or has another disability, where the ability to see the mouth is essential for communication
- for children under the age of 2 years old. Masks are recommended for children between 2 and 12 years of age, and required for children 12 years and up as per the latest Provincial direction.
If you have any questions about safety guidelines in place at City recreation facilities, please call 250-469-8800.
- Stay home if you’re sick! Before visiting recreation facilities or attending programs, participants and staff are asked to do a self-check and stay home if experiencing any symptoms.
- Any participants displaying symptoms will be kindly asked to leave for the collective safety of everyone
- High touch areas will be cleaned frequently
- Disinfecting spray or wipes will be available at all programs and indoor spaces
- Equipment will not be shared without proper cleaning in between
- Extra time is scheduled between activities for cleaning
- Come prepared to play as change room access will be limited
All outdoor spaces are now open for casual use including beaches, parks, playgrounds, waterparks, tennis courts, pickleball courts*, skate parks and outdoor fitness equipment. Use the Parks & Beaches map to find an outdoor recreation space near you. To find information about booking a sports field or outdoor space, visit our Facility rentals page.
Please remember to keep a physical distance of two metres (six feet) from others and wash your hands before and after visiting any public space.
Latest update on Parkinson Recreation Centre reopening plans (Oct. 13, 2020):
Fully reopening a complex facility such as the Parkinson Recreation Centre needs to be done thoughtfully and progressively to ensure the safety of our staff, volunteers and patrons.
|Phases of reopening||Access level||Details||Timing|
|Phase 1||Suspension of programs and public access to facilities||In March 2020, City recreation programs were cancelled and recreation facilities including Parkinson Recreation Centre were closed to align with measures to help curb the spread of COVID-19.||March - July 5|
|Phase 2||Limited outdoor casual use of sport courts and registered programs||Larger spaces at Parkinson Recreation Centre reopened on July 6 for registered programs only. To view our current available registered programs, view the Summer Activity & Program Guide.||July 6 - July 19|
|Phase 3||Limited use of indoor spaces for registered programs and memberships|
The Fitness Centre at Parkinson Recreation Centre reopened on Monday, July 20 for facility members only (does not include 10 & 20 visit pass holders or pool memberships).
The pool at Parkinson Recreation Centre reopens on Wednesday, Sept. 16 for facility members only. The hot tub and steam room remain closed at this time.
Facility members must reserve a timeslot to access the above facilties. Timeslots can be booked up to two weeks in advance.
|Return to a "new normal"||As of Oct. 13, PRC re-opens to drop-in opportunities. Online reservations for the pool and fitness centre are still strongly encouraged, as drop-ins will only be permitted if space allows.||Oct. 13|
What spaces and amenities are open at PRC?
As of Oct. 13, the following spaces will be open/closed at Parkinson Recreation Centre:
Open*: PRC fitness centre, PRC pool area, hot tub, gymnasium, universal change room (note: please come dressed to workout if possible as access may be limited) and multi-use rooms (for registered programs only at this time). Lockers are available in the fitness centre and universal change room.
*open with limited access through seasonal recreation programs or by PRC members by online reservation. Drop-ins are permitted on a first come, first served basis if space allows.
Closed: Steam room, gender-specific changerooms and pool viewing area.
The Activity & Program Guide is being offered online only to allow for flexibility throughout the season (programs could be added, removed, or changed as needed). This pandemic is unpredictable, so we need to be adaptable and a printed guide simply doesn’t allow for that. This includes the need to adjust and add programs as reopening plans progress or be ready to cancel programs if restrictions are elevated once again.
Yes. Please call 250-469-8800 between 8 a.m. to 9:30 p.m., Monday to Friday or 10 a.m. to 2 p.m. Saturday and Sunday or email firstname.lastname@example.org to withdraw yourself from a program. You can choose to be fully refunded or we can credit your account for a future program. The standard $5 withdrawal fee applies unless the withrawal is COVID-19 related. Please note that refunds may take up to four weeks to process depending on method of payment.
Swimming lessons are expected to return during the winter season, though they will not be immediately available in the upcoming Winter Activity & Program Guide. Check back for updates.
Those registered in swim lessons can expect the following COVID-related safety protocols in place:
- Strict maximum capacities are in place for all lessons
- Frequent, enhanced cleaning of the aquatics area each day, as well as disinfecting of swim lesson equipment after use
- As per Red Cross recommendations, a parent or guardian is required to be in the water for all preschool lessons (Sea Otter, Salamander, Sunfish, Crocodile, Whale) as well as Swim Kids 1 & 2, to assist their child
- Disinfecting wipes are available on site to disinfect lockers and changeroom benches
- Participants will enter through the front doors and are asked to arrive no earlier than 15 minutes prior to their designated swim lesson start time
- Children are encouraged to arrive in their bathing suits
- Floor markings and additional signage posted on site reminding participants to maintain physical distance from others and to wash hands frequently
- Anyone who is sick or experiencing symptoms is asked to stay home
Please note that paper report cards, including sticker or badge will still be available.
We understand that registering for your desired program is important. We’re currently working to make improvements to ensure registration runs smoothly, especially during the week that registration opens each season. Many of our programs are in high demand which can create a high volume of web and phone traffic during registration week.
We evaluate registration each season and use your feedback to make improvements.
Some of the current improvements in progress include:
- Improving bandwidth and payment processing for online registration
- Maximizing the number of phone lines available and staff to assist on registration days
- Changing registration start time to 7 a.m. to better accommodate work and school schedules
- Staggering registration start dates for summer camps to better accommodate parents’ ability to plan ahead for summer and reduce demand on the system during registration days