Recreation programs & registration
Kelowna's Activity & Program Guide
Use the Activity & Program Guide to find a variety of recreation programs this winter!
Find swimming, art, dance and fitness classes, wellness workshops,
and sports programs at over 25 locations across Kelowna for all ages and abilities.
Private & Semi-Private Swim Lesson Lottery
Private and semi-private swim lessons are held through a lottery system. Those looking to sign up for private or semi-private lessons will need to submit their name (or child's name) by phone (250-469-8800), in person (Parkinson Recreation Centre) or online between February 17-27, 2020.
Customers will be notified by March 6 if they are successful in securing a spot. To submit your name online, visit our recreation portal, find your desired lessons and click "WAITLIST" to register.
Private swim lessons are considered a high demand program and the lottery system was introduced to ensure fair registration while also helping to reduce high volumes of phone traffic on aquatics registration day.
First, make sure you have an online account.
Have you registered online for a City recreation program in the past? If so, you likely already have an account. You can activate it by going to the Create/Reset Password page and entering in your email. If you already have an account, a link will be sent to your inbox to reset your password.
If you receive an error message that the email is incorrect, you'll need to set up a new online account by calling Active Living & Culture at 250-469-8800, emailing email@example.com (note: new account set up requests via email may take a couple days to complete), or by visiting Parkinson Recreation Centre (1800 Parkinson Way).
There's two ways to browse and register for programs online:
- Find programs using the latest online guide.
Click on the cover of the latest Activity & Program Guide at the top of this page and scroll through the online guide to find programs. Once you find one, simply click on the barcode to register! Sign in, then choose the person on your account that you would like to register in the program.
- Browse and register for programs in the online registration portal.
You can easily browse for programs and register through the online registration portal. Search by category, age group, or barcode and simply follow the instructions as you go!
Payment options include Visa and Mastercard. Please note that Visa Debit, American Express and Debit are not accepted online.
Can't find what you're looking for? Check out our Recreation Programs and Registration Frequently Asked Questions.
Register in person at Parkinson Recreation Centre (1800 Parkinson Way).
Regular hours are Monday to Friday 6 a.m. – 10 p.m.; Saturday and Sunday 8 a.m. – 5 p.m.
Payment options include credit card, cash, pre-arranged credit on account, cheque and debit.
Register by phone at 250-469-8800
Phone hours are Monday to Friday: 8 a.m. - 8 p.m.; Saturday and Sunday: 9:30 a.m. - 3:30 p.m.
Phone lines will be open from 10:30 a.m. - 2:30 p.m. on statutory holidays.
During program registration week, phone lines will open at 7 a.m.
Please note that phone wait times are longer than usual on opening registration days.
If you receive a busy signal, all phone lines and hold lines are busy. Please hang up and try again.
Payment options include Visa, Mastercard or pre-arranged credit on account.
You can pick up the latest Activity & Program Guide at the following locations: Parkinson Recreation Centre, H2O Adventure & Fitness Centre, Main Library Downtown or at the Rutland Arena.
A new recreation guide is available each season:
- Spring 2020 Activity Guide will be available online on March 3, registration week is March 10-13
- Summer Camp registration opens May 1
- Summer 2020 Activity Guide will be available online on June 2, registration week is June 9-12
- Fall 2020 Activity Guide will be available online on August 11, registration week is August 18-21
- Winter 2021 Activity Guide will be available online on December 1, registration week is Dec 8-11
Sign up for Active Living & Culture e-updates to be notified when the latest guide is available.
Registration begins one week after the latest Activity & Program Guide is released. Registration is spread out over the week to help manage call volume and web traffic.
Tuesday - General Registration
Wednesday - Sports Leagues
Thursday - Aquatics (swim lessons) and First Aid Programs
Friday - Programs for Persons with DiverseAbilities
Registration opens at 7 a.m.
Summer Camp registration opens on May 1 each year.
The City of Kelowna supports over 40,000 families each year with our recreation opportunities coupons.
Please contact us directly for more information:
Tuesday & Thursday
10:00 a.m. -1:00 p.m.
Access to Recreation Office (located in Parkinson Recreation Centre)
We understand that registering for your desired program is important. We are currently working to make improvements to ensure registration runs smoothly, especially during the week that registration opens each season. Many of our programs are in high demand which can create a high volume of web and phone traffic during registration week.
We evaluate registration each season and use your feedback to make improvements.
Some of the current improvements in progress include:
- Improving bandwidth and payment processing for online registration
- Maximizing the number of phone lines available and staff to assist on registration days
- Changing registration start time to 7 a.m. to better accommodate work and school schedules
- Staggering registration start dates for summer camps to better accommodate parents ability to plan ahead for summer and reduce demand on the system during registration days
- Exploring a ‘lottery system’ for high demand programs. Example: A lottery for Private Swim Lessons was introduced in fall 2019. Those who wish to sign up for Private Swim Lessons can call 250-469-8800 to enter their name in the lottery.
Tips for customers
Remain online and keep your account open. The registration portal may move slower than usual during the first few hours of registration due to high web traffic. Please be patient or try again later in the day.
For first time customers, ensure you have an online recreation account set up in advance of registration week. You can set up an account by calling 250-469-8800, visiting Parkinson Recreation Centre at 1800 Parkinson Way or emailing firstname.lastname@example.org. Please note that new account set up requests via email may take several days to complete.
Registering by phone
If you receive a busy signal, all phone lines are busy. Please hang up and try again. This is rare and only occurs at peak registration.
If you’re not attempting to register for a high demand program, try calling or registering during a non-peak time, such as later in the afternoon or evening. Phone lines are open until 8 p.m. on weekdays and you can register online for programs 24/7. If you’re not sure if the program you’re interested in is high demand, please feel free to contact us the week prior to registration.
If you need to chat with one of our staff members quickly to ask a question, consider using LiveChat. While you cannot register for programs over LiveChat, we can answer questions you may have while phone lines are busy during registration days.
The City of Kelowna, Active Living & Culture Division is pleased to be able to assist with the delivery of service to seniors in the Kelowna area through its service delivery agreements with the Parkinson Senior Society, Rutland Senior Centre Society and the Okanagan Mission Senior Centre Society.
These agreements provide the societies access to three municipal recreation facilities from which they can offer a wide variety of recreational and educational programs to enhance their quality of life. The Active Living Program Guide for Older Adults is located online in the related documents below.