Parking FAQ

Accessible parking
How much does an accessible parking permit cost?

The current fee is $20.00 (including tax).

Who do I send my application and fee to?

Revenue Branch, City Hall, 1435 Water Street, Kelowna, BC  V1Y 1J4
Fax:  250 862-3391, e-mail:  revenue@kelowna.ca, phone:  250 469-8757 

Can I have an accessible permit for each of my vehicles?

No, an individual is only entitled to one accessible permit. The permit follows the permit holder in their own vehicle or when given a ride.  An individual is not permitted to hold two permits from different jurisdictions at the same time.

How do I know when my permit needs to be renewed?

Permanent permits
It is not necessary to obtain a new doctor's certificate to renew a permanent permit. Permits are valid for 3 years.  Please bring your expired permit to the Revenue Branch located on the main floor of City Hall.

Temporary permits
A temporary accessible permit is valid up to a maximum of 1 year.  You must submit a new SIGNED doctor’s certificate to renew a temporary permit.

The City does not send out renewal notices. It is the individual’s responsibility to keep track of the expiry date, which is shown on your receipt as well as hole-punched on the placard.

How do I know if I am eligible for an accessible permit?

Based on a Physician’s recommendation, anyone with permanent or temporary mobility impairment is eligible for a permit. 

You may be eligible for an accessible parking permit if you:

  • Need an extra wide stall to get in and out of your vehicle;
  • Cannot walk more than 100 meters; or
  • Are legally blind.
Where can I park at no-charge with my accessible parking permit

In any designated accessible parking stall or City owned parking lot/parkade. You can find how many spaces are available in each parkade and where the accessible parking spots are located around town. However, you must pay for parking in any regular on-street metered parking stall. Vehicles displaying a valid permit may park longer than the time limit but no vehicle may park for more than 24 hours on any City street without moving.

Eco-Pass permit program
How long is an eco-pass permit valid for?

Eco-Passes are available for plug-in electric vehicles.  All permits are valid for a period of one-year and allow up to two hours per day of no-charge on-street parking in Kelowna.  Note these passes are issued on a one-time basis and are not renewable.

How do I obtain an eco-pass permit?

Bring your vehicle registration and proof that your vehicle is a plug-in electric to the fourth floor of City Hall.

Can I renew my eco-pass?

No, eco-pass permits are valid for one-year and may not be renewed.

Parking
How much does parking cost?

Please visit our website under Rates.

What happens if I paid for parking but entered the wrong license plate?

Keep your receipt. If you receive a bylaw offence notice, call the Kelowna Parking office at 250-862-8585.

Do I have to pay for on-street parking on holidays?

In the Downtown and South Pandosy business areas, there is no charge for on-street parking on statutory holidays. 

For on-Street parking surrounding Kelowna General Hospital, pay parking is in effect every day.

What does the PayByPhone app let me do?

You can pay for you parking, receive reminders before your time on the meter expires, and you can extend your time remotely without going back to your car.  Visit the PayByPhone website to sign up today!

Can I pay for parking online?

Yes, you can use PayByPhone on the web.

What is your parking management strategy?

Parking rules, regulations and rates are part of a city-wide Parking Management Strategy, endorsed by Council in Jan. 2014 and guided by a set of parking management principles. The strategy makes sure our parking system:

  • Improves availability of short-term parking spaces, 
  • Continues to pay for itself so that general taxation is not impacted, 
  • Offers customer service options for better customer interaction,
  • Works wth institutions, businesses and developers, and
  • Provides a balanced transportation network.

For more information on our parking management strategy please visit our website.

Where does the money from parking go to?

Funds collected from parking covers all operational expenses including enforcement, signage, and parkade/parking lot maintenance.  At the end of each year, net revenues after expenses are transfered to parking reserve funds that support the renewal of existing infrastructure and provides funding for major expenditures.

Can company vehicles such as a taxi park on residential streets?

Company vehicles such as a taxi or a truck with a logo on it can park anywhere that personal vehicles can. Everyone must obey the parking restrictions for that area. 

Parkades
How much does a monthly permit cost for a city owned parkade?

Please contact Kelowna Parking for further information at 250-862-8585. Visit our website for more information.

What are the height restrictions for the City owned parkades?

The Library Parkade has a 6’8” clearance. The Chapman Parkade has a 6’10.5” clearance. The Memorial Parkade has a 6’7” clearance.

How do I request maintenance for the parkade?

Please fill out this service request for parkade maintenance.

Can I make a complaint about a non city owned parking lot?

If you have concerns about a parking lot that is not owned by the city then please contact the owner directly. You can find out which parking lots are owned by the city at this website by selecting the appropriate lot on the map. 

Parking tickets
I just got a warning notice, do I owe any money?

No, it is simply a warning. Please call us at 250-469-8400, or email parking@kelowna.ca and we can explain the notice.

Can I pay for my ticket that has gone to collections through the city?

Yes you can pay for your ticket through the City of Kelowna’s website, at the Kelowna Parking office at the Library Parkade, the Bylaw Services Office in the Memorial Parkade, or at the City Hall cashier.

How can I learn the traffic rules related to parking?

You can read through the Traffic Bylaw under Part 04 – Parking Regulations.

Towing
Who do I call if my vehicle has been towed?

Mario’s Towing can be reached at 1 888-292-1581 or by email at info@marios-towing.com.

Where does my vehicle get towed to?

All vehicles are towed by our contractor, Mario’s Towing.  Vehicles can be picked up from 3075 Sexsmith rd.  Please call before appearing in person to obtain pricing and understand any documentation requirements.

Why did my vehicle get towed?

There are a few reasons that vehicles are towed. Vehicles blocking a driveway or considered to be abandoned are a couple examples. To find out exactly why your vehicle has been towed please contact Parking Services at parking@kelowna.ca or call 250-469-8400. 

Parking permits
How many residential zones are there in Kelowna?

Timed parking restrictions (one- or two-hour maximum) affect six residential zones in Kelowna.  The restriction limits the time non-residents can park on the street.  These zones are in areas that attract large numbers of visitors.  For more information, view the residential parking zone map

If there is no time restricted sign posted how long can I park in that spot for?

In the absence of a posted time limit, parking on any city street or facility/lot is subject to a 24-hour maximum.

Do I have to park in front of my own residence with the residential parking permit?

Out of courtesy to neighbours, residents are encouraged to park in front of their own residences when space is available. However, permit holders do not have preferential parking in front of their property, as the street is City-owned and available for anyone to park.  

How do I obtain a residential parking permit?

Permits are available at the Application Centre on the second floor of City Hall. Provide your name, vehicle license plate number and two pieces of documentation proving you live in a residential zone. One of those documents must be your vehicle licensing documents showing the vehicle is registered to the permit address.

How much does a permit cost?

Residential Permits are $30 each, plus applicable taxes. Fees are payable by cheque, cash or debit card at time of issue. There is no charge for visitor (temporary) permits. All permits are valid for a maximum of one year and must be renewed annually.

How do I obtain a visitor's parking permit?

Residents that qualify may apply for a visitor permit through the application centre located on the second floor of City Hall.  For apartment buildings or strata corporations, please note that only the building manager, property manager, strata council or other authorized representative may obtain visitor permits for an eligible multi-family development.  Permits will not be issued to individual residents.

Who can use a visitor's permit?

Visitor (temporary) permits are for the exclusive use of visitors to the residence, and use will be closely monitored by enforcement personnel. These permits may not be used by the resident, permit holder or any vehicle registered to the address associated with the permit. Vehicles found misusing a pass will be ticketed and/or towed. 

Misuse of any visitor (temporary) permit will result in a cancellation of ALL permits for one year, and future issuance of visitor permits for that residence will be reviewed and possibly denied.

Visitor must be present at the registered address while the permit is in use.

Can I park in a residential area without a permit?

Traffic Officers patrol time-restricted areas. Vehicles without a permit parked longer than the posted time limit may be ticketed and/or towed at the vehicle owner's expense.

Where do I display my residential parking permit?

Hangtags must be displayed from the rearview mirror. Decal-style permits must be affixed to the inside of the lower left driver's side of the windshield. Officers must be able to clearly see your permit, and it must not be obstructed in any way, or a fine can be issued

What is the purpose of a residential parking permit fee?

Resident permit fees help offset the enforcement and administration costs to provide this service to residents. This program requires a significant amount of staff resources to operate and provide enforcement.

The measure of a successful parking program is compliance with the Traffic Bylaw and a reduction in the number of violations. When a parking management program is a success, the fine revenue decreases. Our goal is not to increase fine revenue, but to change behavior and solve the parking problems in an area.

How can I have my street become a residential parking only zone?

Residential Parking Only zones, where the parking is reserved exclusively for residents, will not be considered unless all other parking management measures have been exhausted and the following criteria are met:

  • A petition is completed showing support from a minimum of 80 per cent of Residential Permit Eligible Dwelling units on both sides of a block (between two intersecting streets).
  • The subject block must have insufficient off‐street parking. The total number of off‐street parking spaces for all residences in a block must be less than the total number of spaces required as per Zoning Bylaw No. 8000.
  • With a one‐hour maximum time limit in effect, occupancy levels during peak periods must exceed 90 per cent, with a minimum of 50 per cent transient parking.
  • Unless a Resident Parking Only zone is approved as part of an area parking plan approved by Council, implementation may be limited to one side or 50 per cent of a block, to be determined by the Parking Services Manager, Traffic Operations Supervisor, Parking Operations Coordinator.
  • The block must be located within 500 meters of a High Parking Generator. Peak operating hours for the High Parking Generator will be used to establish the new restriction (i.e. daytime, overnight only or full‐time).

Please visit this page on our website to download the petition template.

How do I transfer my permit when I’m moving or getting a new vehicle?

Residential permits are issued to a specific vehicle license plate and are valid within one residential permit zone. If you change vehicles and obtain a new license plate number, your permit will not be valid, and you must apply for a replacement permit. Please bring your vehicle insurance/licensing information to the Application Centre, located on the second floor of City Hall to update your permit information.

Who do I contact about someone in violation of parking rules in a residential area?

You can email your request to parking@kelowna.ca or call 250-469-8400

I already have a residential and visitors parking permit can I get a construction permit?

No, the construction permits are available only if the residence is unoccupied and there are no other valid Visitor (Temporary) Permits for the address. Construction vehicles, while working at an unoccupied Residential Permit Eligible Dwelling may be issued Visitor (Temporary) Permits valid for a period not greater than 4 months. A valid building permit must be in place for the subject property and the number of passes issued may not exceed the available street frontage (1 permit per 7 metres). Please reference the Residential Parking Permit Program for more information.

Parking alternatives
What are some parking alternatives?

Alternatives to parking include options such as transit, riding a bike, car pooling, etc. 

Where can I find a bike locker?

Bike lockers located in several locations within the Downtown and South Pandosy areas are available for monthly rental.  For more information please contact Kelowna Parking at 250-862-8585 or email kelownaparking@kelowna.ca

Staff parking
Who do I contact about privately owned parking lots in the downtown area?
  • Reef Parking (Impark)  - 250-763-9905
  • Diamond Parking Service  - 778-313-0139
Request for service or enforcement
Are the parking responsibilities divided between different departments within the City?

Yes they are.

Kelowna Parking - Management of monthly parking permits, cleaning of parkades and parking lots and enforcement in pay parking areas.
Parking Services - Requests for new parking restrictions (petitions), new signage and enforcement of time restricted areas.
Bylaw Services - Enforcement of abandoned vehicles and all parking violations outside of pay, time restricted or institutional parking areas.
Traffic Operations - Repair of existing parking related signage and requests for new parking restrictions related to sightline and traffic safety concerns.

How do you prioritize service requests?

Priority one:     Health and safety
Priority two:     City liability
Priority three:  Nuisances
Priority four:    Nominal infractions

How do I request maintenance for the parkade?

Please fill out this service request for parkade maintenance.

How do I request maintenance on a pay station?

Please fill out this service request to report the problem with the pay station.

How do I request for snow/ice to be removed from a City parking lot?

Please fill out this service request to report snow/ice in a city parking lot.

How do I report an abandoned vehicle?

Please fill out this service request to report an abandoned vehicle.

How do I request a new parking sign?

You can request new signage by filling out this service request.

Residential parking regulations
How close to a driveway can I park?

You must be 3 metres away from a public or private driveway. 

How close to an intersection can I park?

You must be 10 metres away from an intersection.

How far away from a fire hydrant can I park?

You must be 5 metres away from a fire hydrant.

Can I park on a crosswalk?

No, you cannot park on or within 6 metres of crosswalk. 

How far away from a sign can I park?

You must be 6 metres away from a sign such as a stop sign, yield, or traffic control sign. 

How close can I park to the entrance of a public assembly?

You can park 6 metres away from the entrance or exit of a hotel, theatre, public meeting place, fire hall or fenced playground. 

There is no sign up, can I park beside the yellow curb?

No, you cannot park adjacent to a curb painted yellow. 

Can I angle park?

You can only angle park in areas with signage indicating that it is permitted.

Unless otherwise posted, the default in British Columbia (most streets) is parallel parking to ensure traffic flows properly.

Can I park against traffic?

You cannot park contrary to the direction of traffic flow on that side of the street.

How far away from the curb can I park?

You must be parked within 30cm from the curb. 

There's no signs on this street, how long can I park here for?

When there are no time restricted signs you can park for up to 24 hours. 

What is the maximum weight for a commercial vehicle that is allowed to park on residential streets?

The maximum weight for a commercial vehicle that is allowed to park on residential streets is 5600 kg. 

Can I park in a loading zone?

If you are actively loading or unloading you may park temporarily in a loading zone.

Vehicles left unattended, without hazard lights on and no active loading/unloading taking place, may be ticketed and/or towed.

I have a question that isn't listed. Who do I contact?

You can email parking@kelowna.ca or call 250-469-8400 with any parking related question that you have.