Snow removal & ice control

During the snow removal season, we work hard to create a safe city for residents and visitors. You can help the snow trucks clear the way more efficiently by moving your vehicles off the roads, especially in cul-de-sacs, before the snow falls. Please be patient as crews clear roads based on priority. 

Road clearing priority

We clear snow and de-ice approximately 1639km of lane every snow fall.  Roads are cleared based on their priority status (as set out by Snow and Ice Control Policy).

Find out your roadways priority status

Pink - Priority One (arterial roads and major routes). These major routes are the highest priority for snow clearing to help ensure emergency access throughout the city.
Green - Priority Two (collector roads). Priority two areas also include bus routes, school zones, and town centres.
Grey - Priority Three/Four (residential streets). These roads are not plowed until the major routes have been completed. During multiple days of snow fall, it may take longer to get to residential streets.
Blue - Highway 97 (Harvey Avenue) and Highway 33 are maintained by the Provincial Ministry of Transportation and Infrastructure .  

Road priorities

Priority One:

  • Arterial Roads    
  • Average Daily Vehicle Count >15,000    
  • Main route from a neighbourhood

Priority Two:

  • Collector Roads
  • Average Daily Vehicle Count >5,000 but <15,000
  • Grades >10%
  • Bus Routes
  • School Zones
  • Town Centres
  • Emergency vehicle station

Priority Three includes all other Local Roads.

Priority Four is reserved for lanes providing access to properties.

Highway 97 (Harvey Avenue) and Highway 33 are maintained by the Provincial Ministry of Transportation and Infrastructure .  

Snow routes

Snow routes  have been established in four areas in Kelowna: Wilden, the Ponds, Magic Estates and Dilworth Mountain. During a significant snow event, a snow advisory will be issued and there will be a temporary parking ban on snow route roads. Areas designated as snow routes will not be given any special consideration over other streets. Streets are cleared by their priority classification.

Snow removal from sidewalks

You are responsible for clearing snow from your driveways and the sidewalk fronting your property (within 24 hours, Traffic Bylaw #8120). We are responsible for clearing snow from sidewalks that are on City property. Snow can not be shovelled onto the roadway as this has the potential to become a safety hazard.

We encourage you to lend a helping hand to neighbours by being Snow Busters or Adopting your Block with your neighbours by pledging to keep your sidewalks clear.

Road Weather Information System (RWIS)

The Road Weather Information System (RWIS) provides up to date information from sensors placed in certain roads throughout the city. These sensors reveal surface and sub-surface temperatures, humidity levels, ambient air temperature and the percentage of anti-icing treatment left on the road. All of this information is used to determine what treatment roads require.

The anti-icing substance consists of a calcium chloride solution that is sprayed onto the road surface. This substance stops ice from forming on the roads and also prevents snow and ice from bonding with the road surface, making it easier to remove. We attempt to apply this substance to roadways before a storm.

Depending on temperatures and the accumulation levels of snow and ice, the calcium chloride solution may also be used in combination with sand. We pride ourself in being environmentally aware - the anti-icing substance combined with RWIS means that the amount of salt used throughout the winter is minimal.

All winter staff attend a snow and ice training course each year and are certified to operate various pieces of equipment.

All snow removal and ice control preparation is scheduled to be completed by November 1 of each year.

Report a snow or ice concern