Suppliers & payments
Suppliers & Payments
Do business with the City of Kelowna—and get paid quickly and securely.
Payment terms
All suppliers are subject to standard Net 30 payment terms, unless otherwise negotiated and accepted by the City. Invoices that are incomplete or contain inaccuracies may be returned for correction and could delay payment and impact on-time payment performance.
on-Time Performance
Enroll in direct deposit
All Canadian and US suppliers are required to enroll in direct deposit (electronic funds transfer). Payments are deposited directly into your bank account, with courtesy email notifications sent when payment is issued. Alternate payment methods require approval from the City’s Accounting Operations Supervisor.
To enroll or update your information, contact Financial Services at 250-469-8542 or [email protected].
Email us
Prepare your invoice
To ensure timely processing of payments, your invoice should include:
• invoice number;
• purchase order (PO) number (if available);
• the term "direct order" if no PO exists; and
• name of your City contact.
Submit an invoice
Once goods or services have been delivered to the City:
• email your invoice to [email protected];
• copy your City contact on the email; and
• include the supplier name in the email subject line.
Email Us
Payment Performance
The City purchases hundreds of millions of dollars in goods and services each year. Automation introduced in 2024 is strengthening payment performance and supporting the City’s goal of paying 90% of invoices on time if received more than 10 days before the due date.
On Time = invoice paid within
Overdue - Paid > 10 Days = Invoice received more than 10 business days before due date; paid past due date
Overdue - Rec’d after Due = Invoice received past due date
Overdue - Paid < 10 Days = Invoice received less than 10 business days before due date; paid past due date
