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Queensway Transit Exchange & Road Improvements

Queensway transit exchange & road improvements are being undertaken in Downtown Kelowna as part of BC Transit’s RapidBus Phase Two and Three Project.



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A $5.6 million investment to improve transit infrastructure and amenities will be made by the Government of Canada, Province of B.C. and the City of Kelowna and in collaboration with BC Transit, the District of West Kelowna and Westbank First Nation. The improvements will provide ease of transfer with support services and amenities to provide a comfortable and convenient environment for transit patrons, transit operators and security personnel with completion scheduled for early 2015.

Queensway Exchange

A number of long-range planning initiatives, including the recently adopted Downtown Plan, the 2030 Official Community Plan and the Transit Future Plan, form the basis of the preliminary design for this area.

Public Information Session

Check out the information panels here if you weren't able to make it to the public session held in March.

Features of the new exchange

  • New all weather structure on the existing bus island platform
  • New permanent structure for bus operator facilities and a security office that provides surveillance of the entire site
  • Streetscaping improvements including new sidewalks, lighting, plantings and wayfinding
  • New RapidBus stops between Pandosy and Water Streets 
  • Roundabout at the intersection of Queensway and Water St.

Centrally located downtown, the Queensway exchange serves as an important destination and transit hub in Kelowna. The project is part of BC Transit’s Kelowna RapidBus Project, which includes creating and upgrading transit facilities throughout the Central Okanagan.


  • November 2013 to January 2014: Urban design planning
  • December 2013 to April 2014: RapidBus improvements detail design and tendering
  • March 2014: Public information session for concept reveal
  • June 2014 to Spring 2015: Projected construction start and completion



The Queensway exchange was originally constructed in 1998, is restricted to bus-only traffic between Pandosy and Ellis streets and was designed to accommodate a future building. Key considerations for the building include attractive landscape treatments, decorative and functional transit amenities to enhance user comfort and security, wide pedestrian sidewalks, re-configured parking layout and intersection improvements and controls. 

Projected increases in transit ridership as a result of the RapidBus extension to West Kelowna and growth in Kelowna’s central business district area also warrants further investment in transit infrastructure and amenities.

Greater emphasis on walkability, cycling and improving transit service are highest priorities as well as investments in pedestrian/cycle networks, transit and road infrastructure and supportive amenities to provide a balance of mobility options for today and well into the future. 

 Queensway Transit Island Concept

Andrew Albiston
Project Manager
250 469-8569  

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