The City of Kelowna’s water utility is one of five water suppliers operating within municipal boundaries. Find your water provider. The City serves over 50,000 residential customers and over 1,700 industrial, commercial and institutional properties in north, central and south Kelowna. The raw water source is Okanagan Lake.
UV transmitters installed at three lake intakes enhance primary chlorine disinfection. Ultraviolet light treatment has been found to be effective in inactivating certain parasites such as Giardia and Cryptosporidia that can be present in source water.
The Water Regulation Bylaw sets out the rates charged for use of the City's water system. Provisions are made for consumption charges for both residential and commercial based on the quantity of water used.
There is currently no Water Quality Advisory for the City of Kelowna Water Utility.
The City of Kelowna measures turbidity levels on an ongoing basis and publishes the turbidity level each day.
If you wish to receive automatic email updates on water quality, visit the Kelowna Joint Water Committee's website at www.kjwc.org to register.
Ninety-five percent of water is used for residential, commercial, industrial and institutional purposes; the remainder is used for agriculture. Staff is responsible for planning, designing, building, operating and maintaining utility infrastructure.
Commitment to Quality
Committed to protecting public, environmental and economic health, the utility has adopted a source-to-tap water management approach that includes watershed protection, water quality monitoring, treatment, distribution system maintenance, cross-connection control and water-use efficiency.
Dedicated to providing quality drinking water, the Water Division’s primary goals are to:
- ensure the potable water supply meets existing and future domestic, agricultural, industrial, commercial, and fire-protection requirements;
- ensure City-supplied water meets Canadian Drinking Water Quality Guidelines and provincial Safe Drinking Water Regulations;
- promote water-use efficiency through metering and ongoing public education via the Water Smart Program
- implement a comprehensive Cross Connection Control Program to protect the quality of water in the distribution system
- incorporate the principles of risk management into all utility functions to minimize potential water quality events and water supply interruptions
- provide utility customers with value for service through efficient and effective use of resources and program management
- establish long-term infrastructure improvement programs.
Account Inquiries and Pre-Authorized Payments
General inquiries, call 250 979-4928
Emergencies, call 250 979-4929
To report a water problem, please fill out a service request.