City Hall Home Residents Home Business Home Visitors Home Search Home
 > Home Page > Residents > Community Information > Parking > Accessible Parking Permits > Accessible Parking Permit FAQ

Info Line

Accessible Parking Permit FAQ 

The following list of frequently asked questions (FAQs) is meant to provide answers to questions that are commonly asked of our staff.

What is the accessible parking permit program?

Cost of an Accessible Parking Permit

How do I Apply?   

General Information

What is the accessible parking permit program?

What is the accessible parking permit program?

The accessible parking permit program enables individuals with disabilities or organizations transporting individuals with disabilities to legally park in designated accessible parking areas. 

Why do some people need accessible parking?

Accessible parking allows people with disabilities to have access to buildings and services in the community.  The people who qualify for parking permits either need the extra width of the accessible stalls to get in and out of their vehicles when using a wheelchair, crutches, a cane or other mobility aid, or need to park close to a building entrance because their health prevents them from walking far.

What are the criteria for receiving a permit?

Based on a Physician’s recommendation, anyone with permanent or temporary mobility impairment is eligible for a permit.  People who need extra wide parking spaces in order to get in and out of their vehicle, or who cannot walk more than 100 meters, or who are legally blind are eligible for a permit. 

Do organizations transporting people with disabilities qualify for a parking permit?

Yes, organizations may sometimes qualify for an organizational parking permit.  A current business license is required for the application to be approved.  Organization permits are valid for 1 year and must be renewed in accordance with your business license.

What does a parking permit look like?

Permanent permits are made of flexible white plastic and have the internationally recognized blue and white accessibility wheelchair symbol on the front.  The day, month, and year will be hole punched signifying the expiry date.  There is a side hanging hook to allow the placard to be placed around your rear view mirror while in park.  Permanent or temporary placards will be written on the front of the permit.  Both permanent and temporary permits will have the name of the registered owner printed and signed on the back of the card.

Cost of an Accessible Parking Permit

What is the cost of an Accessible Parking Permit?

The cost is $20.00 (includes G.S.T.).

How do I Apply?  

How do I apply?

Individuals interested in applying for an accessible parking permit can complete the Individual Application and return it to the Revenue Branch at City Hall for approval.

Organizations who are interested in obtaining an accessible parking permit can complete the Organization Application and return it to the Revenue Branch at City Hall for approval.

The Cashier will process the application and provide an accessible parking permit placard at the cost of $20.00 (includes G.S.T.).  If you are unable to go to City Hall in person, a representative working on your behalf and bearing the completed and signed application form can come to City Hall and obtain the parking permit.  We also accept mailed applications, with a cheque payment made payable to City of Kelowna. Our mailing address is:

City of Kelowna
Revenue Branch
1435 Water St.
Kelowna, BC  V1Y 1J4

What are your office hours?

Our office hours are 8am to 4pm Monday to Friday.

General Information

How long is the permit good for?

There are two types of accessible parking permits. Your Physician will determine if you are eligible for a permanent or temporary permit.

  • Permanent Permits:  Valid for 3 years
  • Temporary Permits:  Valid up to a maximum of 1 year 

Will I receive a renewal notice in the mail?

No, City Hall does not send out renewal notices.  It is the individual’s responsibility to keep track of the expiry date which is shown on your receipt as well as hole-punched on the placard.  Ensure you renew your permit on time.  An outdated permit is the equivalent to not having a permit at all and subject to a $100 fine.

How do I renew my permit?

Renewals can be done at the Revenue Branch at City Hall.  There will be a charge of $20.00 (includes G.S.T.) to renew. Once a renewal is completed the old parking permit will no longer be valid.  There are two types of renewals:  

  • Permanent permits can be renewed every 3 years without a new application completed by a Physician. 
  • Temporary permits can be renewed; however, a new application form completed by a Physician must be provided. 

What if I lose my permit or it is stolen?

Replacement permits can be purchased at the cost of $20.00 (includes G.S.T.) from the Revenue Branch at City Hall.  The replacement permits will still only be valid until the expiry date of the lost/stolen permit.

Where do I put my permit?

Always display your permit when parked, hanging it from the rear view mirror while your vehicle is parked.  Failure to do so may result in your vehicle being issued a violation and/or towed at the owner’s expense.  The current fine for parking in a disabled stall without a valid permit is $100.00. 

Can someone else use my permit?

No, the parking permit is only valid for the person whose name is printed on the back of the placard.  Do not use the permit and/or marked accessible stalls if the person who the permit is registered to is not present in the vehicle or that person is not leaving the vehicle.  Abuse of accessible permits will result in the permit being revoked.

Can I park for free?

Permit holders may park free of charge in City of Kelowna owned parking lots or in on-street accessible permit parking stalls, but must pay for parking in any regular on-street metered parking stall.  Vehicles displaying a valid permit are exempt from posted on and off-street time limits.  Please note this is not a free parking pass, it is a permit that allows you to park in accessible parking stalls so you are closer to your destination.  It is necessary to pay the fees at privately run parking lots (example: Hospital, Prospera Place, etc.).

What if I ride in a few different vehicles? Can I have more than one (1) permit?

No, an individual is only entitled to one (1) accessible permit.  The permit follows the permit holder in their own vehicle or when given a ride in another vehicle.

Can I park in any designated parking stall?

Do not park in “wheelchair lift vehicle” specific stalls if you do not require the usage of a lift vehicle.  Ensure you leave enough space between vehicles when parking side by side.  Some vehicles may be equipped with side lifts or ramps allowing access to that vehicle.  Do not use a marked accessible stall if an alternative stall suitable for you is nearby.

Is my permit valid in another city?

Your parking permit is valid throughout British Columbia.  It is also accepted in other parts of Canada and North America; however, when parking in another municipality it is the owner’s responsibility to check and verify what their rules are pertaining to accessible parking permits.

What if the accessible parking permit is no longer required?

If the accessible parking permit is no longer required, please return the placard to the Revenue Branch at City Hall or destroy the placard and notify us at 250 469-8757 so we can close the account.

I have a question concerning a fine I received.

Questions concerning City of Kelowna issued fines and rules should be directed to Bylaw Services, located at:

101 - 653 Harvey Avenue
Kelowna, BC  V1Y 6C7
Tel:  250 469-8686
Fax:  250 862-3340

Note:  For private parking authority fines contact them directly.  E.g. Impark or Diamond Parking.


Printer-friendly Contact Us     Site Map     Plug-ins     Site Disclaimer     Privacy Policy