Passenger Services

Frequently Asked Questions

If you are travelling within Canada you should try to be at the airport no later than one hour prior to departure. If you are travelling to the United States you should be at the airport approximately at least 90 minutes before departure and two hours before a flight to Mexico.

Kelowna Airport believes that access is a right and will not accept anyone being left out because of barriers. Click for more information and a list of services available at Kelowna International Airport. Should you encounter a facility or attitudinal barriers when using our airport, please call the Airport Duty Manager at 250-765-5125 extension 206. Our ability to meet the expectations of all customers needs your input as we design and train for the future.

There is no reservation system for parking however with over 2,400 parking stalls you shouldn't have any concerns for parking during the regular season. We do have the Gold Pass program for the lot directly in front of the terminal. See parking information page regarding the Gold Pass program and parking fees.

Yes. Look for the well marked Toyota hybrid with the orange flags. Usually it is parked near the entrance to the lot or at the South entrance of the terminal building. Give the driver a wave and the driver will follow you to your parking spot to give you a free lift to the terminal. Shuttle service may not always be available in the overflow lots.

It is suggested if you must wrap the gifts prior to your trip to put them in your checked luggage and unwrapped gifts can go in carry-on. Baked goods are allowed as carry-on. To search whether or not other items are allowed, refer to the Canadian Air Transport Security Authority (CATSA) list of acceptable items .

CATSA has a handy site to help with your packing questions. Use the Pack Smart tool as you prepare for your trip.

Passengers are asked to contact their air carrier reservations to confirm the arrival and departure of their flight:

Passengers are advised to check the status of their flight on their airline's website or, for real time information, see Arrivals & Departures. If the flight has been cancelled do not come to the airport but instead rebook from home. If the flight is delayed but scheduled to operate, check the status of the flight and leave plenty of time to check in.

Please do NOT contact the airport administration office – although staff would love to help you we just don’t have access to the airlines’ baggage system. Please contact your airline directly:

Airline Baggage Claim Contact information:

For specific questions regarding the flight please contact your airline. However while at the airport: a relieving area for travelling pets has been designated in the landscaping to the right of the Arrivals exit doors. (Please note that due to a local bylaw dogs and pets in general, other than service animals, are not allowed in the terminal unless properly contained within their travelling cases).
Questions regarding unaccompanied children please contact your airline directly.

The Kelowna International Airport is operated by the City of Kelowna. To inquire about positions with the City of Kelowna including the airport, visit kelowna.ca and click on the careers link. To apply for positions at the Kelowna International Airport with the airlines or concessionaires, contact them directly at their terminal building location for more information.

There is an $12 Airport Improvement Fee at the Kelowna International Airport for each departing (non-connecting) passenger. This fee is collected by the airlines on behalf of Kelowna International Airport when your ticket is purchased. For further details concerning this fee, contact the Airport Adminstration office at (250) 765-5125.

Baggage carts are available free of charge in the arrivals area and are located in the terminal, on the front curb at the departures entrance as well as key spots in the parking lots (see parking map for details).

For more information contact Airport Administration.