NeighbourWoods FAQs

Who is eligible to participate in the program?

The program is only available for City of Kelowna residents. 

How many trees can I order?

Trees are limited to one per household. 

What is the cost of the tree?

Each tree is $40 + GST. 

How can I purchase a tree?

You can pre-order your tree online. If you do not already have a recreation client account, you will need to set one up by calling 250-469-8800. You can also pay by credit card over the phone by calling 250-469-8800, or visit the friendly staff at Parkinson Recreation Centre to pay by cash, debit or credit card. 

Where do I pick up my tree?

The NeighbourWoods event scheduled for April 18, 2020 has been cancelled. Instead, trees will be delivered to the address the tree was purchased under on Thursday, April 16 between 7:30 a.m. and 3 p.m. For any inquiries regarding tree deliveries, please contact the Parks office at 250-469-8503.

Can I cancel my tree order?

Tree orders can be cancelled as long as there’s someone on the waitlist for a tree. A $5 cancellation fee will apply.

Can I waitlist for a tree?

Yes, you can waitlist for a tree. You can waitlist online, by calling 250-469-8800, or in-person at the Parkinson Recreation Centre. Payment is not required for waitlist. 

What trees are available this year?

There are six tree varieties available: Autumn Gold Ginkgo, Galaxy Magnolia, Ivory Silk Japanese Lilac, Redpointe Maple, Showy Mountain Ash and Urban Pinnacle Oak. You can view the tree descriptions on our NeighbourWoods page in early March.

Where do the trees come from?

This year's trees are provided by Bron & Sons Nursery in Grand Forks. 
 

How large are the trees when they are picked up?

Tree size will vary depending on the tree. Expect to pick-up a tree that is approximately 6 to 12 feet tall. You can view the tree descriptions on our NeighbourWoods page to see how large each tree will become once fully grown.

What if I can’t pick my tree up on April 18?

In response to the COVID-19 pandemic and the need to ensure physical distancing, the tree pickup event on April 18th has been cancelled. Instead, trees will be delivered to the address the tree was purchased under on Thursday, April 16 between 7:30 a.m. and 3 p.m. For any inquiries regarding tree deliveries, please contact the Parks office at 250-469-8503.

Can I have a refund if my tree dies?

There are no refunds for trees. A one-page tree planting guide will be available during pickup. You can also watch an instructional tree planting video and view tree descriptions to determine the best fit for your yard on our NeighbourWoods page.