City of Kelowna - COVID-19 (Coronavirus) response

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We take COVID-19 seriously and are following the direction of the Province to respond to the pandemic. Our top priority is the health, safety, and well-being of the public and our employees. City actions are consistent with Provincial direction in accordance with the BC Restart Plan and guidance from Provincial partners. 

What the City is doing
City facilities

All City facilities, including City Hall and the RCMP detachment office, are currently open during regular business hours. Recreation facilities such as Parkinson Recreation Centre are open. 

The Province's Step 3 of the BC Restart Plan is underway. Additional regional orders have been put in place for the Central Okanagan by the Public Health Officer to help reduce COVID-19 transmission,  so a non-medical mask or face covering to cover the mouth and nose is mandatory in indoor public spaces. 

City Council meetings and public hearings are streamed online at kelowna.ca/council. A non-medical mask or face covering to cover the mouth and nose is mandatory until further notice for those attending Council meetings or public hearings.

Please stay home if you are feeling unwell and, where possible, we encourage residents to do business with the city online or by phone. Visit our contact directory or the numbers below: 

  • Development Services and Building Permits 250-469-8960 or email developmentservicesinfo@kelowna.ca
  • Planning 250-469-8626 or email planninginfo@kelowna.ca
  • Business Licensing 250-469-8617 
  • Bylaw Services 250-469-8686. 
  • Fire Hall 1 (Enterprise) 250-469-8801. 
  • City Yards 250-469-8600. 
  • Human Resources 250-469-8528. 
  • Purchasing 250-469-8530 or email purchasing@kelowna.ca
  • Parks offices 250-469-8503 or email parks@kelowna.ca
  • Infrastructure 250-469-8559. 
  • Memorial Park Cemetery office 250-862-5518.  

Public safety measures  

  • A non-medical mask covering the mouth and nose is mandatory in all indoor city-operated facilities.
  • Online options for many services 
  • Frequent cleaning/disinfection of high traffic and high touch areas 
  • Hand sanitizer readily available to visitors 
  • Plexiglass barriers and safety signage as needed at customer service points
  • Starting Sept. 13, proof of vaccination will be required to access some events, services and businesses.

Staff safety measures 

  • Daily health checks required
  • Portion of staff working from home and gradual reintroduction to work locations 
  • Separate staff areas and entrances 
  • Virtual meetings and appointments
  • Staff requested to stay home when ill 
Parks, recreation and cultural facilities

Parks and recreation spaces in Kelowna are open for public use. Both indoor and outdoor spaces have measures in place to ensure public safety in alignment with the BC Restart Plan. Please adhere to all posted safety measures in place within our parks and recreation spaces. 

Under the provincial order, masks are required in all public indoor settings for all people born in 2016 or earlier (5+).

As of Sept. 13, proof of vaccination is required in BC to access some events, services and businesses including:

For more detailed information about safety measures in place at various City facilities, please use the links above to visit the respective facility page.

Compliance

At the end of March the Minister of Public Safety and Solicitor General issued a series of ministerial orders to ensure a coordinated response to COVID-19 across all levels of government for the duration of the provincial emergency. Key among these for municipalities was enabling municipal bylaw officers to support enforcement of the provincial health officer’s orders for business closures and gatherings under the Public Health Act.

Questions or concerns from the public regarding businesses not following proper safety protocols can be directed to  WorkSafeBC at 1-888-621-7233. 

Bylaw Enforcement officers will assist Interior Health by:

  • notifying businesses and members of the public who may be contravening the Public Health Orders,
  • issuing formal warnings when warranted,
  • contacting Interior Health when ongoing non-compliance is occurring, and;
  • accompanying Health Officers to deliver orders or tickets to those who refuse to comply with public health orders, if needed. 

Bylaw Services are not expected to monitor individual behaviour or have a role in situations regarding individuals and self-isolation.  Bylaw Services will not address complaints against individuals who are not self-isolating. 

Public can report non-compliance of Public Health Orders by members of the public by calling 250-469-8686 between 6 a.m. and midnight or by emailing bylaw@kelowna.ca. Significant and urgent concerns that arise beyond these hours can be directed to the RCMP non-emergency line, 250-762-3300.

Additional measures

We will continue to be flexible and adapt to the latest Provincial direction. The City has already taken measures to move services online and reduce the need for in-person interactions including: 

Improved online services 
Submit service requests, pay parking tickets, apply for a new business license and more using our online services. Find a full list of available services online

Get Involved online engagement 
Stay connected and engaged with City projects and decision-making by visiting Get Involved, our online platform for resident engagement at getinvolved.kelowna.ca

Virtual tours and livestreaming 

Video updates from Mayor Basran
September 9, 2021

Statement from Mayor Basran on vaccine passports.

July 29, 2021

Mask mandate returns to the Central Okanagan. 

May 20, 2021

Join Mayor Basran on Interior Health's #Journey2Immunity.

May 19, 2021

Statement from Mayor Basran on summer safety.

April 30, 2021

Joint statement from Kelowna RCMP & City of Kelowna on COVID-19 protests.

What you can do

Safety remains a top priority, and both staff and public have the ability to maintain personal practices, like mask-wearing as they feel comfortable. We can all help prevent the spread of viruses, including COVID-19, and other infectious illnesses with just a few simple habits: 

  • get vaccinated
  • wash your hands often with soap and water for at least 20 seconds
  • avoid touching your eyes, nose or mouth with unwashed hands
  • cough or sneeze into your sleeve and not your hands
  • stay home if you are sick to avoid spreading illness to others
  • wear a mask in indoor public spaces (mandatory until further notice)
  • maintain physical distancing where possible and avoid large groups
Helpful resources

The public health risk is continually reassessed as new information becomes available and residents are encouraged to stay up-to-date by regularly visiting these links:

If you are ill or feel like you may have been exposed to COVID-19, please call:

  • Government of Canada Information Line: 1-833-784-4397
  • HealthLink BC: 8-1-1
  • Kelowna Urgent & Primary Care Centre: 250-469-6985
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