City of Kelowna - COVID-19 (Coronavirus) response

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We take COVID-19 (Coronavirus) seriously and are following the direction of the Province to deal with the COVID-19 situation in British Columbia. Our top priority is the health, safety, and well-being of the public and our employees. City actions are consistent with Provincial direction in accordance with the BC Restart Plan and guidance from Provincial partners. 

What the City is doing
City facilities

All City facilities, including City Hall and the RCMP detachment office, are currently open during regular business hours. Recreation facilities such as Parkinson Recreation Centre are open. 

The Province's Step 3 of the BC Restart Plan is underway. Additional regional orders have been put in place for the Central Okanagan by the Public Health Officer to help reduce COVID-19 transmission,  so a non-medical mask or face covering to cover the mouth and nose is mandatory in indoor public spaces. 

City Council meetings and public hearings are streamed online at kelowna.ca/council. Step 3 of BC’s Restart plan indicates that indoor organized seated gatherings may take place with a capacity of 50 people or 50 per cent capacity, whichever is greater. Council Chambers seats a maximum of 134 people therefore will re-open to accommodate 67 members of the public for Council meetings and public hearings. A non-medical mask or face covering to cover the mouth and nose is mandatory until further notice for those attending  Councul meetings or public hearings.

Please stay home if you are feeling unwell and, where possible, we encourage residents to do business with the city online or by phone. Visit our contact directory or the numbers below: 

  • Development Services and Building Permits 250-469-8960 or email developmentservicesinfo@kelowna.ca
  • Planning 250-469-8626 or email planninginfo@kelowna.ca
  • Business Licensing 250-469-8617 
  • Bylaw Services 250-469-8686. 
  • Fire Hall 1 (Enterprise) 250-469-8801. 
  • City Yards 250-469-8600. 
  • Human Resources 250-469-8528. 
  • Purchasing 250-469-8530 or email purchasing@kelowna.ca
  • Parks offices 250-469-8503 or email parks@kelowna.ca
  • Infrastructure 250-469-8559. 
  • Memorial Park Cemetery office 250-862-5518.  

Public safety measures  

  • A non-medical mask covering the mouth and nose is mandatory in all indoor city-operated facilities.
  • Online options for many services 
  • Frequent cleaning/disinfection of high traffic and high touch areas 
  • Hand sanitizer readily available to visitors 
  • Plexiglass barriers and safety signage as needed at customer service points

Staff safety measures 

  • Daily health checks required
  • Portion of staff working from home and gradual reintroduction to work locations 
  • Separate staff areas and entrances 
  • Virtual meetings and appointments
  • Staff requested to stay home when ill 
Parks, recreation and cultural facilities

Parks and recreation spaces in Kelowna are open for public use with various measures in place to ensure safety in alignment with the BC Restart Plan. For the latest information about COVID-related impacts to recreation programs, visit kelowna.ca/recreation.

The following spaces are currently open for casual use: 

  • Beaches
  • Parks and trails
  • Playgrounds
  • Tennis courts
  • Basketball courts
  • Volleyball courts 
  • Skate parks
  • BMX bike park
  • Disc golf course
  • Outdoor fitness equipment
  • Pickleball courts

Please adhere to all posted safety measures outlined at parks and recreation spaces. 

The following indoor spaces are open with limited or modified access:

  • Indoor recreation & cultural facilities including:
    • Parkinson Recreation Centre 
      Find the latest updates at kelowna.ca/prc
    • Kelowna Community Theatre and Blackbox Theatre
      Visit theatre.kelowna.ca for the latest Theatre reopening information.
    • Rutland Arena
    • Memorial Arena
    • Rutland Activity Centre
    • Parkinson Activity Centre
    • Okanagan Mission Activity Centre
    • Kinsmen Fieldhouse Hall
    • Kinsmen Media Centre

City staff are working with provincial agencies on facility safety plans to ensure that recreation centres, theatres and arenas can operate safely. Find more information about recreation programs and facilities at kelowna.ca/recreation

Compliance

At the end of March the Minister of Public Safety and Solicitor General issued a series of ministerial orders to ensure a coordinated response to COVID-19 across all levels of government for the duration of the provincial emergency. Key among these for municipalities was enabling municipal bylaw officers to support enforcement of the provincial health officer’s orders for business closures and gatherings under the Public Health Act.

Questions or concerns from the public regarding businesses not following proper safety protocols can be directed to  WorkSafeBC at 1-888-621-7233. 

Bylaw Enforcement officers will assist Interior Health by:

  • notifying businesses and members of the public who may be contravening the Public Health Orders,
  • issuing formal warnings when warranted,
  • contacting Interior Health when ongoing non-compliance is occurring, and;
  • accompanying Health Officers to deliver orders or tickets to those who refuse to comply with public health orders, if needed. 

Bylaw Services are not expected to monitor individual behaviour or have a role in situations regarding individuals and self-isolation.  Bylaw Services will not address complaints against individuals who are not self-isolating. 

Public can report non-compliance of Public Health Orders by members of the public by calling 250-469-8686 between 6 a.m. and midnight or by emailing bylaw@kelowna.ca. Significant and urgent concerns that arise beyond these hours can be directed to the RCMP non-emergency line, 250-762-3300.

Additional measures

We will continue to be flexible and adapt to the latest Provincial direction. The City has already taken measures to move services online and reduce the need for in-person interactions including: 

Improved online services 
Submit service requests, pay parking tickets, apply for a new business license and more using our online services. Find a full list of available services online

Get Involved online engagement 
Stay connected and engaged with City projects and decision-making by visiting Get Involved, our online platform for resident engagement at getinvolved.kelowna.ca

Virtual tours and livestreaming 

Video updates from Mayor Basran
April 30, 2021

Joint statement from Kelowna RCMP & City of Kelowna on COVID-19 protests.

March 11, 2021

Statement from Mayor Basran on solemn pandemic anniversary.

February 10, 2021

Statement from Mayor Basran on COVID-19 protests.

November 2, 2020

Statement from Mayor Basran on the new mask requirement inside City-operated facilities.

September 3, 2020

Update from Mayor Basran as we head into fall on Sept. 3, 2020.

What you can do

Safety remains a top priority, and both staff and public have the ability to maintain personal practices, like mask-wearing as they feel comfortable. We can all help prevent the spread of viruses, including COVID-19, and other infectious illnesses with just a few simple habits: 

  • getting vaccinated
  • washing your hands often with soap and water for at least 20 seconds
  • avoiding touching your eyes, nose or mouth with unwashed hands
  • coughing or sneezing into your sleeve and not your hands
  • staying home if you are sick to avoid spreading illness to others
  • wear a mask in indoor public spaces (mandatory until further notice)
  • maintaining physical distancing where possible and avoiding large groups
Helpful resources

The public health risk is continually reassessed as new information becomes available and residents are encouraged to stay up-to-date by regularly visiting these links:

If you are ill or feel like you may have been exposed to COVID-19, please call:

  • Government of Canada Information Line: 1-833-784-4397
  • HealthLink BC: 8-1-1
  • Kelowna Urgent & Primary Care Centre: 250-469-6985
Stay connected