City of Kelowna - COVID-19 (Coronavirus) response

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We take COVID-19 (Coronavirus) seriously and are following the direction of the Provincial Health Ministry to deal with the COVID-19 situation in British Columbia. Our top priority is the health, safety, and well-being of the public and our employees. We are focusing on maintaining essential services that our citizens rely upon. We agree with the health experts’ direction to exercise an abundance of caution in dealing with this virus, so that we can curb its spread in our community.

What the City is doing
City facilities

All City facilities, including City Hall and the RCMP detachment office, are currently open during regular business hours with the exception of the Community policing offices on KLO and in Rutland (currently closed) and recreation facilities such as Parkinson Recreation Centre which are open with limited access for program registration and pre-bookings (no drop ins at this time). 

The public is asked not to make non-essential visits to City facilities and encouraged to do business with the City online or by phone whenever possible. Visit our contact directory or the numbers below: 

  • Development Services and Building Permits 250-469-8960 or email developmentservicesinfo@kelowna.ca
  • Planning 250-469-8626 or email planninginfo@kelowna.ca
  • Business Licensing 250-469-8617 
  • Bylaw Services 250-469-8686. 
  • Fire Hall 1 (Enterprise) 250-469-8801. 
  • City Yards 250-469-8600. 
  • Human Resources 250-469-8528. 
  • Purchasing 250-469-8530 or email purchasing@kelowna.ca
  • Parks offices 250-469-8503 or email parks@kelowna.ca
  • Infrastructure 250-469-8559. 
  • Memorial Park Cemetery office 250-862-5518.  

City Council meetings and public hearings will be streamed online at kelowna.ca/council. Direct links to the live video feed will be tweeted from the City’s Twitter channel (@CityofKelowna) prior to the start of the meeting.

Public safety measures  

  • Online options for many services 
  • Enhanced daily cleaning/disinfection of high traffic and high touch areas 
  • Public entrance monitor limiting indoor occupancy 
  • Separate entrance and exit doors  
  • Physical distancing cues and signage  
  • Hand sanitizer readily available to visitors 
  • Plexiglass barriers installed at customer service points.  

Staff safety measures 

  • Portion of staff working from home and gradual reintroduction to work locations 
  • Separate staff areas and entrances 
  • Virtual meetings, appointments encouraged whenever possible 
  • Staff requested to stay home when ill 

The city has created a detailed safety plan for the public and staff. The full plan can be requested at ask@kelowna.ca

Parks, recreation and cultural facilities

A phased reopening plan is underway for parks and recreation spaces in Kelowna in alignment with Provincial recommendations.

The following spaces are currently open for casual use: 

  • Beaches
  • Parks and trails
  • Playgrounds
  • Tennis courts
  • Basketball courts
  • Volleyball courts 
  • Skate parks
  • BMX bike park
  • Disc golf course
  • Outdoor fitness equipment
  • Pickleball courts
    Note: Pickleball courts at Parkinson Recreation Centre are available through online bookings only.   

Various safety considerations will be in place at spaces as they reopen. Please adhere to all posted signage and direction at each facility/space and keep a physical distance of 2-metres (6 feet) from others. 

The following spaces have reopened for bookings

  • Rutland Arena  
  • Elks Stadium
  • Apple Bowl
  • Mission Artificial Turf

To learn more about progressive reopening plans for recreation facility bookings and to review new facility booking safety guidelines, see facility rentals.

The following spaces are open with limited or modified access:

  • Indoor recreation & cultural facilities including:
    • Parkinson Recreation Centre
      phased reopening plan is underway at Parkinson Recreation Centre, learn more at kelowna.ca/prc
    • Kelowna Community Theatre and Blackbox Theatre
      Visit theatre.kelowna.ca for the latest Theatre reopening information.
      Some rentals and live stream opportunities may be available as reopening plans progress. 
    • Rutland Arena
    • Memorial Arena
    • Rutland Activity Centre
    • Parkinson Activity Centre
    • Okanagan Mission Activity Centre
    • Kinsmen Fieldhouse Hall
    • Kinsmen Media Centre

City staff are working with provincial agencies on facility reopening plans to ensure recreation centres, theatres and arenas can open safely. Find more information about recreation programs and facilities at kelowna.ca/recreation

Compliance

At the end of March the Minister of Public Safety and Solicitor General issued a series of ministerial orders to ensure a coordinated response to COVID-19 across all levels of government for the duration of the provincial emergency. Key among these for municipalities was enabling municipal bylaw officers to support enforcement of the provincial health officer’s orders for business closures and gatherings under the Public Health Act.

Questions or concerns from the public regarding businesses not following proper safety protocols can be directed to  WorkSafeBC at 1-888-621-7233. 

There are NO public health Orders addressed to the general public requiring them to maintain physical distancing outside their own homes, with the exception of inside food premises. The public has been provided with strong recommendations and guidance in this regard and is expected to voluntarily comply without the need for law enforcement intervention.

Bylaw Enforcement officers will assist Interior Health by:

  • notifying businesses and members of the public who may be contravening the Public Health Orders,
  • issuing formal warnings when warranted,
  • contact Interior Health when ongoing non-compliance is occurring, and;
  • accompany Health Officers to deliver orders or tickets to those who refuse to comply with public health orders, if needed. 

Bylaw Services are not expected to monitor individual behaviour or have a role in situations regarding individuals and self-isolation.  Bylaw Services will not address complaints against individuals who are not self-isolating. 

Public can report non-compliance of Public Health Orders by members of the public by calling 250-469-8686 between 6 a.m. and midnight or by emailing bylaw@kelowna.ca. Significant and urgent concerns that arise beyond these hours can be directed to the RCMP non-emergency line, 250-762-3300.

 

Additional measures
  • The utility department is deferring any non-urgent, indoor residential water meter repairs and replacements until further notice. 
    • This policy does not apply to new construction meter installations, actively leaking water meteres, commercial buildings, or any oudoor meter services. Visit the City utility billing page for more information. 
  • Working with event organizers and accepting cancellations or postponements of gatherings with over 50 people in attendance
  • Kelowna International Airport is open as usual. However, we continue to assess public health direction as new information becomes available. If you’re travelling or welcoming visitors, always check ylw.kelowna.ca for updated information
  • Maintaining essential services and operations and monitoring those services to determine if further actions are needed in the days and weeks ahead.
Property taxes, utility bills and other fees
  • The 10 per cent penalty for late payment of property taxes is moved to Sept. 1, although those who can meet the current property tax due date of July 2 are urged to do so to help maintain the City’s ability to provide essential services
  • Property tax customers on monthly payment plans (PAWS) can request auto-withdrawals be put on hold starting April 7 until Aug. 31
    • If you are registered for PAWS for property taxes and need to stop your payment(s), please contact revenue@kelowna.ca a minimum of 5 business days prior to the payment date
  • Waive interest rate charges on utility bills starting April 7 until Aug. 31, and customers on monthly payment plans can request a hold on auto-withdrawals during this same period.
    • If you are registered in a pre-authorized payment program (PAWS) for your utility account and need to stop your payment(s), please contact utilitybilling@kelowna.ca a minimum of 5 business days prior to your next bill due date.
  • Interest charges on Accounts Receivable accounts (i.e. permits, licenses, rents) are waived as of April 7 until Aug. 31
  • Collection agency efforts on outstanding accounts receivable customers as well as parking tickets are suspended between April 7 and Aug. 31


​​ 

Video updates from Mayor Basran
September 3

Update from Mayor Basran as we head into fall on Sept. 3, 2020.

July 30

A message from Mayor Colin Basran about community safety as we get ready for the long weekend on July 30, 2020.

July 23

Mayor Basran's statement to the media on COVID-19 in Kelowna.

May 21

Mayor Basran's update to the media on the City of Kelowna's phased re-opening plans.

May 13

Mayor Basran's statement to the media on the City of Kelowna's phased re-opening plans.

What you can do

You can help prevent the spread of all viruses, including coronavirus, and other infectious illnesses with just a few simple habits:

  • washing your hands often with soap and water for at least 20 seconds
  • avoiding touching your eyes, nose or mouth with unwashed hands
  • coughing or sneezing into your sleeve and not your hands
  • staying home if you are sick to avoid spreading illness to others
  • maintaining social distancing and avoiding large groups
Helpful resources

The public health risk is continually reassessed as new information becomes available and residents are encouraged to stay up-to-date by regularly visiting these links:

If you are ill or feel like you may have been exposed to COVID-19, please call:

  • Government of Canada Information Line: 1-833-784-4397
  • HealthLink BC: 8-1-1
  • Kelowna Urgent & Primary Care Centre: 250-469-6985
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