City of Kelowna - COVID-19 (Coronavirus) response

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We take COVID-19 seriously and follow Provincial direction to help safely navigate this pandemic. See below for more information and to learn about any impacts or adjustments to City services due to COVID-19. 

Interior Health and the should remain your primary source of information for the latest updates to the pandemic response and restrictions.  

Status of City Services

All City facilities are open and services have resumed with safety measures in place. You can also do business with us online or by phone. Online services include the ability to submit a service request, pay a parking ticket, apply for a new business license and more. Find a full list of available services online.  City Council meetings and public hearings are also streamed online at

Please stay home if you are feeling unwell. Residents can also do business with the city online or by phone. 
Visit our contact directory or the numbers below: 

  • Development Services and Building Permits 250-469-8960 or email 
  • Planning 250-469-8626 or email
  • Business Licensing 250-469-8617 
  • Bylaw Services 250-469-8686. 
  • Fire Hall 1 (Enterprise) 250-469-8801. 
  • City Yards 250-469-8600. 
  • Human Resources 250-469-8528. 
  • Purchasing 250-469-8530 or email
  • Parks offices 250-469-8503 or email
  • Infrastructure 250-469-8559. 
  • Memorial Park Cemetery office 250-862-5518.

Development, Engineering and Sustainability is open by appointment only.
To pick up paperwork, make a payment, or arrange an in-person meeting call 250-828-3561.   

Public safety measures
  • Do not enter any City facility if you are feeling ill
  • Online options are available for many services
  • Frequent cleaning/disinfection of high traffic and high touch areas 
  • Hand sanitizer readily available to visitors 
  • Plexiglass barriers and safety signage as needed at customer service points
  • Facility visitors are welcome to wear a mask or face covering when visiting the facility at their own discretion
  • Proof of vaccination is no longer required under Provincial order as of April 8, 2022
Additional staff safety measures
  • Daily health checks  
  • Portion of staff working from home and gradual reintroduction to work locations  
  • Separate staff areas and entrances  
  • Virtual meetings and appointments 
  • Staff expected to stay home when ill
COVID-19 resources

The public health risk is continually reassessed as new information becomes available and residents are encouraged to stay up-to-date by regularly visiting these links:

If you are ill or feel like you may have been exposed to COVID-19, please call:

  • Government of Canada Information Line: 1-833-784-4397
  • HealthLink BC: 8-1-1
  • Kelowna Urgent & Primary Care Centre: 250-469-6985
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