Cross connection control

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Water Quality is a matter of mutual concern and benefit. With this in mind we recognized the need to develop and implement a comprehensive Cross Connection Control Program in order to protect water quality in the distribution system. This is why the program covers not only the customers of the City, but also provides this service for the other water purveyors within our boundaries which includes; Glenmore-Ellison Improvement District, Rutland Waterworks and Black Mountain Irrigation District.

There is a full time Cross Connection Control Coordinator to develop, implement and maintain a program, which focuses on Industrial, Commercial, Institutional, and Agricultural water utility customers. The Coordinator checks connections to determine whether pipes, vessels or other devices exist that would allow fluid contaminants to enter the water system by backflow. 

Our Plumbing Inspectors ensure that adequate protective equipment is installed in new or renovated buildings. All installations are subject to yearly testing and inspection programs administered by the Cross Connection Control Coordinator. Check out this list of certified testers.

As of 2019 there are 2298 facilities participating in the program and approximately 5343 backflow preventers currently being tracked.

More answers about cross connection control.
What is a cross connection?

A cross connection is a direct arrangement of a piping line which allows the potable water supply to be connected to a line which contains a contaminant. An example is the common garden hose attached to a hose bib with the end of the hose lying in contaminated water.

What is a cross connection control program?

This is a combined cooperative effort between plumbing and health officials, water purveyors, property owners and certified testers to establish and administer guidelines for controlling cross connections and implementing means to ensure their enforcement so that the public potable water supply will be protected both in the city main and within buildings. The elements of a program define the type of protection required and responsibility for the administration and enforcement.

What are the typical cross connections found in a residential home?

Outdoors: The most common example in a home environment is a garden hose attached to an outside tap or hose bib with the end of the hose connected to a pesticide sprayer or left submerged in an ornamental pool; underground lawn watering (irrigation) systems.

Indoor Fixtures: Laundry sink c/w hose, handheld shower heads immersed in water, alternative heating systems and auxiliary water sources.

Other: Boilers, fire protection systems and in-home water treatment (softeners) systems, high pressure washer, etc. 



  System without an air gap                               System with an air gap

What is an Air Gap?

Air Gap is the physical separation of the potable and non-potable system by an air space. The vertical distance between the supply pipe and the flood level rim should be two times the diameter of the supply pipe but never less than 1”. The air gap can be used on a direct or inlet connection and for all toxic substances.

Will a cross connection control device affect my water pressure?

Yes, essentially all cross connection control devices cause some degree of pressure loss. The typical pressure drop across a device depends on the type, make, size and location of the device. Refer to the manufacturers literature.

What is back-siphonage and what can cause it?

Back-siphonage is the reversal of normal flow in a system caused by negative pressure (vacuum or partial vacuum) in the supply piping. 

Back-siphonge can be created when there is stoppage of the water supply due to nearby fire-fighting, repairs or breaks in city mains, etc. The effect is similar to the sipping of an ice cream soda by inhaling through a straw, which induces a flow in the opposite direction. 

What is backpressure-backflow and what can cause it?

Backpressure is the reversal of normal flow in a system due to an increase in the downstream pressure above that of the supply pressure.

Backpressure-backflow is created when the downstream pressure exceeds the supply pressure which is possible in installations such as heating systems, elevated tanks and pressure-producing systems. An example would be a hot water space heating boiler operating under 15-20 lbs. pressure coincidental with a reduction of the city water supply below such pressure (or higher in most commercial boilers). As water tends to flow in the direction of least resistance, a backpressure-backflow condition would be created and the contaminated boiler water would flow into the potable water supply.

What are the five basic products used for protection of cross connections?

Air Gap
Atmospheric Vacuum Breakers (including hose connection vacuum breakers)
Pressure Vacuum Breakers (including a backflow preventer with intermediate atmospheric vent for ½"  and ¾" lines)
Double Check Valve Assembly
Reduced Pressure Zone Backflow Preventers

I have received a letter stating that appropriate cross connection control assemblies must be installed to comply with the City of Kelowna's Water Regulation Bylaw. What am I required to do on my property?

Contract a Certified Tester (i.e. journeyman plumber, mechanical contractor) to install the cross connection control on the identified water supplies. 

Why do cross connection control devices have to be tested periodically?

Cross connection control devices have internal seals, springs and moving parts that are subject to fouling, wear or fatigue. Therefore, all cross connection control devices have to be tested periodically to ensure that they are functioning properly.

I have received a letter stating that my cross connection control devices are due for testing. What am I required to do?

Contract a Certified Tester (i.e. journeyman plumber, mechanical contractor) to install test and submit the test report(s) to the water purveyor and you should also receive a copy of the report.

Who is responsible for testing a cross connection control device?

Generally, it is the owner of the property or agent of the owner (i.e. property manager) or as identified in the lease agreement. If the cross connection control device belongs to the tenant then the tenant should be responsible.

Can a time extension be granted to arrange for the installation or testing of a cross connection control device?

Yes, however each request must be presented in writing to the Cross Connection Control Officer and will be individually assessed due to the factors involved (i.e. degree of hazard, type of protection etc.).