e-Recruit quick tips & FAQ

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Where do I begin?

Select Create Account from the Quick Links on the left of the page and follow the instructions. If using a mobile device, select the menu icon and Create Account.

To begin the Account Creation process, select a user name and password that you will remember. Your username and password cannot be the same.

What if I’ve already created an account on the older version of the recruitment site?

You will need to create a new Account to use our upgraded careers site. You must have a current, valid e-mail address in order to create an Account.

What information will I be asked to provide on my application form?

Once you choose to apply for a position you will be asked to:

  • Confirm your personal information on your Account such as your name, address, phone number and e-mail. Some fields are required and you will not be able to confirm the page without completing them.
  • Complete the required education and employment information – one entry for each is required.
  • Complete the optional information such as references, including contact information.
  • Attach required documents – a Driver’s Abstract is almost always required (if you have a drivers licence).
  • We recommend you gather all of this information before beginning the application process.

The more information you provide at the time of your application, the easier it will be for the hiring committee to effectively evaluate your skills, abilities and qualifications. Any documents that are password protected cannot be attached as they are converted to a PDF for storage.

If you do not have a document ready to attach when you start an application you will have the opportunity to return later to attach the document or to create a new document within the recruitment site (Currently the use of the "Write a New Document" feature is only available if using browsers Internet Explorer version 11 and Google Chrome, Firefox, etc.).

If you have documents stored in the E-recruit system you can use them on your application by selecting Use Previously Uploaded Document after you choose the Add Required Document button.

Your application is not considered complete until you have attached all required documents, answered the supplemental questions and received a Confirmation number.

Can I copy selected information from another electronic document?

Yes, you can. You can copy and paste text information from your document directly into the appropriate fields in the application form. You can also use a document creation tool within our recruitment site to cut/paste from other documents. (Currently the use of the "Write a New Document" feature is only available if using browsers Internet Explorer version 11 and Google Chrome, Firefox, etc.).

Can I type my resume and cover letter directly into my application?

Yes, you can. You can use a document creation tool within our recruitment site to create a new document type from scratch by typing it directly into the system and saving it. Once you create a document within the site and it is SAVED it is available for use on future applications as your document belongs to you. (Currently the use of the "Write a New Document" feature is only available if using browsers Internet Explorer version 11 and Google Chrome, Firefox, etc.).

I get an error message that my document is too large or not an acceptable format and cannot be attached, what now?

The maximum size for any one document is 9 MB. Ensure that your document is not password protected or encrypted as it will not be able to be uploaded and saved.

How do I save my application?

As you proceed through the application process you may move systematically through page by page using NEXT or by using the drop down menu at the bottom or top of the page and hitting GO to complete various pages of the application form. You do not have to SAVE each page if using NEXT as it will be auto-saved if you leave it and move to the next page.

If moving between pages using the drop down menu and GO, you will need to SAVE the page before leaving it.

Will the system prompt me if something is not complete?

The final page of your application will allow you to Check for Errors and Submit. Pages that are completed fully will have a Green check mark, and pages that are missing data will have a Red X. A summary will be shown at the top of your application indicating the pages that have missing data.

You can select the Red text or X to be taken directly to the page that needs your attention.

Once the final page Check for Errors and Submit shows no errors/omissions you can confirm your application and sign off on the accuracy of your information.

Can I start my application and finish it later?

Yes. If you close your account page before completing your application you may return to it at any time by Logging in to the recruitment system. Select My Applications from the left menu and any incomplete In Process applications will be indicated.

Once your application has been successfully submitted, a confirmation number will appear on the screen and an e-mail will be sent to you. You have now successfully applied for this position.

How do I know that you got my application for a posting?

To confirm that your application has been successfully submitted, select My Applications in the left menu and you will see all the postings you have applied for, and a status of In-Progress will be shown.

What if I forget my username or password?

On the applicant login page there is the opportunity to have either your username or password sent to your e-mail address.

What happens to my personal information?

The information contained in your account and applications is stored on a secure server located in Canada. The information is encrypted and password protected, and housed behind firewalls. If you are hired for a position, further personal information such as Social Insurance Number and birth date will be collected then.

Can I submit a paper resume?

No. Anyone interested in employment with the City of Kelowna must create an Account and then apply online for posted positions.

You can have someone assist you with converting your paper resume, cover letter, and any other supporting documents to an electronic format. They can then move your documents to a memory stick for you so you can take it with you to any computer. This service can be provided by anyone with access to a computer. If you don’t have a friend or family member that can assist you, there are numerous locations, such as libraries and job search agencies that can assist you or provide public access to a computer.

If you have no way of accessing a computer and/or no-one to assist you, please contact our Human Resources department for help with converting your paper application to an electronic version.

How can I tell if a posting has been filled?

When you select My Applications in the left menu, you will see the status of your applications. The most common status you will see is "In Progress". If you see a status of Not Selected or Position Filled the recruitment process is complete.

How can I withdraw my application from a posting?

After you login select My Applications in the left menu. This will show you all the postings you have applied for and the status of each one. In the STATUS column, select the underlined link Withdraw Application.

You will be asked to confirm your withdrawal by clicking CONFIRM. We don’t recommend withdrawing from a job competition until you are contacted for an interview, or offered a position, as you cannot reapply on a posting once you withdraw from it.