Annual Action Plan
The annual Action Plan identifies our most notable strategic and operational work to deliver results in response to Council priorities. The action plan captures operational and infrastructure improvements and initiatives to provide a clear path forward. The plan is developed collaboratively by all our divisions and our organization as a whole is responsible for actioning and delivering on these items. The Action Plan is not an exhaustive list of all the essential work performed by the organization to serve residents.
The Action Plan is an important part of our overall integrated strategy and corporate performance management process, which outlines how we set priorities, align the organization, execute the work, measure outcomes, and evaluate opportunities for improvement.
Stay tuned for updates on 2023 plans and strategies.
Summary of projects and initiatives
The projects and initiatives included in Action Plan 2022 represent work that is currently underway (multi-year, or not completed in the previous year) or planned to start sometime during the year. Many projects and initiatives will advance more than one priority area and/or result. A primary alignment was chosen to avoid replication. Learn more about our projects planned for 2022 in the text below.
Council priorities 2019-2022
- Vibrant neighbourhoods: 42%
- Transportation & mobility: 18%
- Community safety: 8%
- Economic resiliency: 6%
- Environmental protection: 14%
- Social & inclusive: 12%
Community safety
| Advocacy - criminal justice system | Emergency Program review for staffing |
| Block Connector / Block Watch programs | Safety positions approved for 2022 (17 total: 11 RCMP and 6 support staff) |
| Community Safety Plan | Outdoor Sheltering Strategy |
Social & inclusive
| 2022 General Local Election | Central Okanagan Poverty Reduction Strategy |
| Advocacy –Complex needs | Committing to Truth & Reconciliation (added during 2021) |
| Anti-Stigma Campaign | Community Emergency Shelter Plan |
| Built for Zero-Data Collection & Analysis System |
Transportation & mobility
| Abbott Protected Bike Route (Rose -West), Active Transportation Corridor (ATC) | Prelim Design Program: Pandosy / Richter Transit Corridor Study |
| E-scooter provincial pilot program | Regional Goods Movement Study |
| Central Green Pedestrian Overpass | Parking strategy: Capri-Landmark Area Plan development (paused) |
| Transit Operations and Maintenance Centre (added during 2020) | |
Vibrant neighbourhoods
| Affordable Housing Land Acquisition implementation (added during 2021) | Knox Mountain Park - Improvements |
| 2040 Official Community Plan completion | Mill Creek Linear Park |
| Art Walk/Civic Plaza: Civic precinct/downtown planning | Mission Recreation - Softball Diamonds |
| Artist in Residence pilot program | Neighbourhood Association engagement & framework |
| Ballou Park | Pandosy Waterfront Park : Phase 1 |
| Capital News Centre -Expansion | Parkinson Recreation Centre -Alternative Approval Process to borrow funds |
| Capital Opportunities and Partnership –field lighting | North End Plan (added during 2021) |
| Community Signature Event | Parks Master Plan |
| Capri-Landmark Urban Centre Plan implementation (paused) | Performing Arts Centre long range planning |
| City Park - Improvements, Waterfront Promenade Phase 3 (paused) | Public Art Masterplan |
| City Park Promenade design and construction: Phase 2 | Reciprocal Use Agreement (added during 2021) |
| Community Signature Event | Recreation Guide planning - Digital First |
| DeHart Park | Strategic redevelopment of key sites, Harvey: Abbott to Richter (Southern Gateway) |
| Healthy Housing Strategy Implementation | Strategic Facilities Master Plan |
| Investigation of Future Role in Father Pandosy Mission Site (paused) | Zoning Bylaw review and modernization |
Economic resiliency
| Development of East Lands (Airport) | General building infrastructure renewal |
| Exhibit at the KF Aerospace Centre for Excellence | Soaring Beyond 2.5 M Passengers: Air Terminal Building Expansion, Phase 1 |
| Facility maintenance and capital renewal partnership |
Environmental protection
| Accelerated Climate Action Initiatives – Implementation | Implementation of Energy Step Code Strategy for residential buildings (Part 9) |
| Community Energy Retrofit Strategy | Kelowna Area Based Water Management Plan |
| Environmental Management System implementation | Knox Mountain geotechnical engineering |
| Energy Step Code Implementation Strategy for large/complex buildings (Part 3) | Mill Creek flood protection project |
| Energy Step Code Implementation Strategy for Part 3 Buildings -Implementation | Low Carbon New Buildings –Energy Safety Canada Audit program (added during 2021) |
Corporate results
- Clear direction: 39%
- People: 43%
- Financial management: 18%
Financial management
| ALC fees, charges and reserve review | Kelowna Community Theatre Box Office and Front of House |
| Alternative revenue opportunities | Senior Government Relationships and Priorities Framework |
| Cultural District -roles and responsibilities review | Sponsorship & Advertising pilot review |
Clear direction
| 2040 Infrastructure Plan | Online application system upgrade |
| Artificial intelligence and chatbot: Development approvals process (added during 2021) | Planning, Permitting, & Licensing(PPL) software replacement program |
| Citizen Survey | Service request system replacement |
| Corporate Asset Management System | StrategyBlocks –corporate implementation (Strategy Management Software solution) |
| Corporate Cyber Security Strategy (added during 2021) | Website redesign - www.kelowna.ca |
| Cultural Plan Report Card (added during 2021) | Web platform update to Drupal 8: Phase 2 implementation |
| Migrate websites to the cloud (added during 2020) |
People
| City of Kelowna corporate certification program | |
| Collaboration with UBC Okanagan | |
| Corporate recognition program (added during 2021) | Strategy Management Software Solution - Corporate implementation |
| Digital literacy program | Systems leaders table (paused) |
| Diversity & Inclusion Strategic Plan Project | Update the Engage Program (added during 2020) |
| Improved customer facing chat functionality | |
| Learning Management Software Implementation Project (added during 2020) |
Maintain and improve base business (operations)
Projects and initiatives
| Accessible Parking Permit Program Review & Update (added during 2020) | Fast Track Permitting Program (added during 2021) |
| City Hall -Renovations, Phase IV | Intranet redevelopment |
| City Hall renovations: Phase V | Heritage Conservation Area review |
| Data Analytics -Model City Infrastructure -launch (added during 2020) | Residential Parking Permit Program/Policy review & update |
| Data Analytics -Model City Upgrade 2021 | Transition of South East Kelowna Irrigation District integration with City Water Utility |
| City participation in Tourism Master Plan process led by Tourism Kelowna | Unit 4 approval workflow: Phase 3 |
| Develop long-term plan for Capital Improvement Fund (CIF –Community Theatre) | Update 20 Year Servicing Plan and Development Cost Charges Bylaw in conjunction with Official Community Plan (OCP) |
| Disaster Recovery | Water meter replacement program |
| Enterprise risk management | Waste reduction - Assessing building deconstruction |
