Annual Action Plan

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The annual Action Plan identifies our most notable strategic and operational work to deliver results in response to Council priorities. The action plan captures operational and infrastructure improvements and initiatives to provide a clear path forward. The plan is developed collaboratively by all our divisions and our organization as a whole is responsible for actioning and delivering on these items. The Action Plan is not an exhaustive list of all the essential work performed by the organization to serve residents.   

The Action Plan is an important part of our overall integrated strategy and corporate performance management process, which outlines how we set priorities, align the organization, execute the work, measure outcomes, and evaluate opportunities for improvement. 

Stay tuned for updates on 2023 plans and strategies.

Read the Action Plan 2022

Summary of projects and initiatives

The projects and initiatives included in Action Plan 2022 represent work that is currently underway (multi-year, or not completed in the previous year) or planned to start sometime during the year. Many projects and initiatives will advance more than one priority area and/or result. A primary alignment was chosen to avoid replication. Learn more abouour projects planned for 2022 in the text below. 

Council priorities 2019-2022
  • Vibrant neighbourhoods: 42%
  • Transportation & mobility: 18%
  • Community safety: 8%
  • Economic resiliency: 6%
  • Environmental protection: 14%
  • Social & inclusive: 12% 
Community safety
Advocacy - criminal justice systemEmergency Program review for staffing
Block Connector / Block Watch programsSafety positions approved for 2022 (17 total: 11 RCMP and 6 support staff)
 Community Safety PlanOutdoor Sheltering Strategy


Social & inclusive
2022 General Local ElectionCentral Okanagan Poverty Reduction Strategy
Advocacy –Complex needsCommitting to Truth & Reconciliation (added during 2021)
Anti-Stigma CampaignCommunity Emergency Shelter Plan
Built for Zero-Data Collection & Analysis System


Transportation & mobility
Abbott Protected Bike Route (Rose -West), Active Transportation Corridor (ATC)Prelim Design Program: Pandosy / Richter Transit Corridor Study
E-scooter provincial pilot programRegional Goods Movement Study
Central Green Pedestrian OverpassParking strategy: Capri-Landmark Area Plan development (paused)
 Transit Operations and Maintenance Centre (added during 2020)


Vibrant neighbourhoods
Affordable Housing Land Acquisition implementation (added during 2021)Knox Mountain Park - Improvements
2040 Official Community Plan completionMill Creek Linear Park
Art Walk/Civic Plaza: Civic precinct/downtown planningMission Recreation - Softball Diamonds
Artist in Residence pilot programNeighbourhood Association engagement & framework
Ballou ParkPandosy Waterfront Park : Phase 1
Capital News Centre -ExpansionParkinson Recreation Centre -Alternative Approval Process to borrow funds
Capital Opportunities and Partnership –field lightingNorth End Plan (added during 2021)
Community Signature EventParks Master Plan
Capri-Landmark Urban Centre Plan implementation (paused)Performing Arts Centre long range planning
City Park - Improvements, Waterfront Promenade Phase 3 (paused)Public Art Masterplan
City Park Promenade design and construction: Phase 2Reciprocal Use Agreement (added during 2021)
Community Signature EventRecreation Guide planning - Digital First
DeHart ParkStrategic redevelopment of key sites, Harvey: Abbott to Richter (Southern Gateway)
Healthy Housing Strategy ImplementationStrategic Facilities Master Plan
Investigation of Future Role in Father Pandosy Mission Site (paused)Zoning Bylaw review and modernization


Economic resiliency
Development of East Lands (Airport)General building infrastructure renewal
Exhibit at the KF Aerospace Centre for ExcellenceSoaring Beyond 2.5 M Passengers: Air Terminal Building Expansion, Phase 1
Facility maintenance and capital renewal partnership 


Environmental protection
Accelerated Climate Action Initiatives – ImplementationImplementation of Energy Step Code Strategy for residential buildings (Part 9)
Community Energy Retrofit StrategyKelowna Area Based Water Management Plan
Environmental Management System implementationKnox Mountain geotechnical engineering
Energy Step Code Implementation Strategy for large/complex buildings (Part 3)Mill Creek flood protection project
Energy Step Code Implementation Strategy for Part 3 Buildings -ImplementationLow Carbon New Buildings –Energy Safety Canada Audit program (added during 2021)


Corporate results
  • Clear direction: 39%
  • People: 43%
  • Financial management: 18%
Financial management
ALC fees, charges and reserve reviewKelowna Community Theatre Box Office and Front of House
Alternative revenue opportunities Senior Government Relationships and Priorities Framework
Cultural District -roles and responsibilities reviewSponsorship & Advertising pilot review


Clear direction
2040 Infrastructure PlanOnline application system upgrade
Artificial intelligence and chatbot: Development approvals process (added during 2021)Planning, Permitting, & Licensing(PPL) software replacement program
Citizen SurveyService request system replacement
Corporate Asset Management SystemStrategyBlocks –corporate implementation (Strategy Management Software solution)
Corporate Cyber Security Strategy (added during 2021)Website redesign -
Cultural Plan Report Card (added during 2021)Web platform update to Drupal 8: Phase 2 implementation
Migrate websites to the cloud (added during 2020) 


City of Kelowna corporate certification program 
Collaboration with UBC Okanagan  
Corporate recognition program (added during 2021)Strategy Management Software Solution - Corporate implementation
Digital literacy programSystems leaders table (paused)
Diversity & Inclusion Strategic Plan ProjectUpdate the Engage Program (added during 2020)
Improved customer facing chat functionality 
Learning Management Software Implementation Project (added during 2020) 


Maintain and improve base business (operations)
Projects and initiatives
Accessible Parking Permit Program Review & Update (added during 2020)Fast Track Permitting Program (added during 2021)
City Hall -Renovations, Phase IVIntranet redevelopment
City Hall renovations: Phase VHeritage Conservation Area review
Data Analytics -Model City Infrastructure -launch (added during 2020)Residential Parking Permit Program/Policy review & update
Data Analytics -Model City Upgrade 2021Transition of South East Kelowna Irrigation District integration with City Water Utility
City participation in Tourism Master Plan process led by Tourism KelownaUnit 4 approval workflow: Phase 3
Develop long-term plan for Capital Improvement Fund (CIF –Community Theatre)Update 20 Year Servicing Plan and Development Cost Charges Bylaw in conjunction with Official Community Plan (OCP)
Disaster RecoveryWater meter replacement program
Enterprise risk managementWaste reduction - Assessing building deconstruction