Action Plan 2021

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Action Plan 2020 document

Action Plan 2021 identifies our most notable strategic and operational work to deliver results in 2021 in response to Council priorities 2019–2022. The action plan captures over 120 notable operational and infrastructure improvements and initiatives to provide a clear path forward. The plan was developed collaboratively by all our divisions and our organization as a whole is responsible for actioning and delivering on these items. Action Plan 2021 is not an exhaustive list of all the essential work performed by the organization to serve residents.   

The action plan is an important part of our overall integrated strategy and corporate performance management process, which outlines how we set priorities, align the organization, execute the work, measure outcomes, and evaluate opportunities for improvement. 

Read the Action Plan 2021

Summary of projects and initiatives

The projects and initiatives included in Action Plan 2021 represent work that is currently underway (multi-year, or not completed in the previous year) or planned to start sometime during the year. Many projects and initiatives will advance more than one priority area and/or result. A primary alignment was chosen to avoid replication. Learn more abouour projects planned for 2021 in the text below. 

Council priorities 2019-2022
  • Vibrant neighbourhoods: 40%
  • Transportation & mobility: 20%
  • Community safety: 9%
  • Economic resiliency: 8%
  • Environmental protection: 13%
  • Social & inclusive: 10% 
Community safety
CCTV camera database registry, pilot programBegin implementation of Community Safety Plan
Data analytics: expand community safety data modelSafety positions approved in 2020 (25 total: 11 RCMP and 14 support staff)
Complete the development of a Community Safety PlanSupport community court approval and implementation


Social & inclusive
Affordable Housing Land Acquisition StrategyCentral Okanagan Journey Home Society Memorandum of Understanding Implementation
Built for Zero-Data Collection & Analysis System (added during 2020)Central Okanagan Poverty Reduction Strategy (added during 2020)
Business case development: Housing for those with complex needsUpstream Youth Services Plan
Business case development: Provision of shelter services 


Transportation & mobility
Abbott Protected Bike Route (Rose -West), Active Transportation Corridor (ATCNeighbourhood Bikeway Program
Casorso (Raymer -KLO), ATCOkanagan Rail Trail - Connection to Waterfront Park Pathway
Central Green Pedestrian OverpassParking strategy: Capri-Landmark Area Plan development
Houghton 1 (Nickel -OkanaganRail Trail), Active Transportation CorridorRegional Goods Movement Study
Ethel 3C (Rose -Raymer), Active Transportation CorridorTransit Operations and Maintenance Centre (added during 2020)
Employer Commute Trip Reduction -Pilot ProgramTransportation annual performance monitoring program
Incorporating LiDAR into planning and mappingTransportation Master Plan plus engagement


Vibrant neighbourhoods
350 Doyle Ave. Strategic Disposition (via long-term lease)Knox Mountain Park - Improvements
2040 Official Community Plan completionMission Recreational Park artificial turf replacement
Art Walk/Civic Plaza: Civic precinct/downtown planningMission Recreation - softball Diamonds
Artist in Residence pilot programNeighbourhood Association review
Ballou ParkPandosy Waterfront Park : Phase 1
Bernard Avenue ‘Green Street’ ProgramParkinson Recreation Centre -Alternative Approval Process to borrow funds
Buildings Master PlanParkinson Recreation Centre: conceptual facility design
Capital Opportunities and Partnership – field lightingParks Master Plan
Capri-Landmark Urban Centre Plan implementationPerforming Arts Centre feasibility & partnerships
City Park -Improvements, Waterfront Promenade Phase 3Public Art Masterplan
City Park Promenade design and construction:Phase 2Rutland Centennial Park: Phase 4
Community Signature EventSecondary Suites BC Building Code Updates
Data Analytics -Model City Geodesign (3D) Phase1Strategic redevelopment of key sites, Harvey: Abbott to Richter (Southern Gateway)
Healthy Housing ImplementationTemporary sports bubble policy
Investigation of Future Role in Father Pandosy Mission Site (added during 2020)Zoning Bylaw review and modernization


Economic resiliency
5G network development initiative: Phase 1Soaring Beyond 2.5 M Passengers: Air Terminal Building, Phase 1
Data Analytics -Model City Infrastructure– cost and impacts on deficitStart-up and entrepreneur’s partnership program (tech community)
Development of East Lands (Airport)Unsolicited Proposal Program


Environmental protection
Accelerated Climate Action Initiatives –ImplementationImplementation of Energy Step Code Strategy for residential buildings (Part 9)
Community Energy Retrofit StrategyKelowna Area Based Water Management Plan
Community Electric Vehicle StrategyKnox Mountain geotechnical engineering
Energy Step Code Implementation Strategy for large/complex buildings (Part 3)Mill Creek flood protection project
Energy Step Code Implementation Strategy for Part 3 Buildings -Implementation 


Corporate results
  • Clear direction: 39%
  • People: 43%
  • Financial management: 18%
Financial management
Chat bot scale up(added during 2020)Grants Management System Implementation
Exploration of alternative models for Recreation and Culture user feesReview, validate and update current budgeting best practice tools for corporation
Facility reserve fund review (Active Living & Culture) 


Clear direction
Financial Planning & Analytics systemOnline application system upgrade
Corporate performance management & reporting -business unit level (added during 2020)Replace legacy Community Planning & Development business systems
Corporate Asset Management SystemService request system replacement
Development application procedures bylaw updateSharePoint Online migration & records management (EDRMS Phase 3)
Geographic Information System (GIS) Strategy (added during 2020)Strategy management software: Discovery & pilot
Investigate implementation of an internal box office and review of Front of House Services (added during 2020)Web platform update to Drupal 8: Phase 2 implementation
Migrate websites to the cloud (added during 2020) 


City of Kelowna corporate certification programMajor Systems Projects - Data Warehouse - analytics; online services
Collaboration with UBC Okanagan (added during 2020)Staff capacity building in user research methods
Collaborative workshop: solution testing (Phase 2 - Community safety)Strategy Management Software Solution - Corporate implementation
Digital literacy programSystems leaders table
Diversity & Inclusion Strategic Plan ProjectUpdate the Engage Program (added during 2020)
Improved customer facing chat functionalityWeb - Common Identity Portal - Phase 2 build
Learning Management Software Implementation Project (added during 2020)WR Bennett bridge green space re-purpose feasibility


Maintain and improve base business (operations)
Projects and initiatives
Accessible Parking Permit Program Review & Update (added during2020)Integrated risk management
City Hall -Renovations, Phase IVIntranet redevelopment
City Hall renovations: Phase VLakeshore 1 bridge at Bellevue Creek
Data Analytics -Model City Infrastructure -launch (added during 2020)Preliminary plan design program: new projects
Data Analytics -Model City Upgrade 2021Transition of South East Kelowna Irrigation District integration with City Water Utility
Data Strategy – Data Management; Data Architecture Phase 1 & 2Unit 4 approval workflow: Phase 3
Email and mobile marketing platform: Phase 2Update 20 Year Servicing Plan and Development Cost Charges Bylaw in conjunction with Official Community Plan (OCP)
Event StrategyWater meter replacement program
Heritage Conservation Area Review