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Citizen Survey

The City of Kelowna conducts the Citizen Survey to gauge public satisfaction with municipal programs and services, and to gain an insight into citizens’ rankings of service priorities.

2015 Citizen Survey

In February 2015, Ipsos Reid will conduct a telephone survey of randomly selected Kelowna residents (18 years and older) on behalf of the City of Kelowna. 
The survey focuses on key objectives including:

  • Identifying issues most in need of attention     
  • Determining the qualities & characteristics of an ideal city    
  • Assessing perceptions of Kelowna's quality of life and community safety 
  • Evaluating the City's performance    
  • Measuring the importance and satisfaction with municipal services
  • Determining the perceived value for taxes      
  • Identifying priorities for investment        
  • Determining the incidence of contact with the City and satisfaction with those experiences

Responses are weighted by age, gender and city-wide distribution to more accurately reflect the true Kelowna population.

The insight gained by this research will help guide the City to make important decisions regarding planning, budgeting and issues management.

2012 Survey Results

View the 2012 Citizen Survey Report presentation.

Overall, responses were positive. Respondents generally believe that they have a good quality of life, satisfactory level and quality of municipal services, receive good value for tax dollars and were satisfied by the City's customer service.

In summary, it was determined that festivals and events have a positive impact on quality of life, transportation issues are top-of-mind, priorities for investment lay with police and fire services, protecting the natural environment, and water and sewage treatment facilities, while neighbourhood parks top the list of park-related investment priorities. Citizens also prefer tax increases over service reductions and there is support for an increase to help cover the increasing costs of police services.

Full results, including methodology, detailed findings and weighted sample characteristics, can be found in the detailed report, prepared by Ipsos Reid.

Contact us

For more information, contact Communications.

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