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Your feedback is important. Help us measure and enhance our service! Your satisfaction is important to us. It guides us on what should be improved in order to meet our citizens’ expectations.

Online Customer Feedback Form

What do we do well? What do we need to improve? Tell us about your experience by telephone at 250-469-8500 or email at

Our Commitment

The City of Kelowna’s guiding philosophy is to put people first by providing responsive customer service. Responsive customer service means that we understand the evolving needs of our citizens, and ensure services are appropriate and accessible. To understand our citizen’s needs, we require your feedback so we can update our processes to meet your expectations.

We review every comment and suggestion we receive. If a comment leads to a process change that can be done quickly and effectively, we do it! If you give us your name to be contacted back, every effort will be made to follow up with you within five business days.

Thank you for helping us achieving our goal of becoming the best.

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