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Snow Removal and Ice Control

During the snow removal season, the City of Kelowna works hard to create a safe city for residents and visitors. Residents can help the snow trucks clear the way more efficiently by moving their vehicles off the roads, especially in cul-de-sacs, before the snow falls.


Residents are responsible for clearing snow from their driveways and the sidewalk fronting their properties. The City is responsible for clearing snow from sidewalks that are on City property.

The City of Kelowna encourages residents to lend a helping hand to lesser-able neighbours by being Snow Busters. Nominate your neighbourhood Snow Buster and they'll be entered into a monthly draw for Kelowna Rockets tickets.

  Service Requests 

For a quick response, you can report a problem or request information through our online service request system. You can keep informed about the status of your service request by using our Tracking feature.

Road Clearing Priority

The Transportation Services group is responsible for snow removal and ice control on roadways and sidewalks within the City of Kelowna boundaries. Roads are cleared based on their priority status.

Snow Removal Map
Snow Removal Priorities Map 

Priority One:

  • Arterial Roads    
  • Average Daily Vehicle Count >15,000    
  • Main route from a neighbourhood

Priority Two:

  • Collector Roads
  • Average Daily Vehicle Count >5,000 but <15,000
  • Grades >10%
  • Bus Routes
  • School Zones
  • Town Centres
  • Emergency vehicle station

Priority Three includes all other Local Roads.

Priority Four is reserved for lanes providing access to properties.

Please note:
Priority Two - Four roads will not be serviced until service levels of Priority One roads are achieved. If another storm occurs prior to completion of Priority Two - Four roads, attention will again shift to Priority One roads. 


Road Weather Information System (RWIS)

The Road Weather Information System (RWIS) provides up to date information from sensors placed in certain roads throughout the city. These sensors reveal surface and sub-surface temperatures, humidity levels, ambient air temperature and the percentage of anti-icing treatment left on the road. All of this information is used to determine what treatment roads require.

The anti-icing substance used by the City consists of a magnesium chloride solution that is sprayed onto the road surface. This substance stops ice from forming on the roads and also prevents snow and ice from bonding with the road surface, making it easier to remove. The City attempts to apply this substance to roadways before a storm.

Depending on temperatures and the accumulation levels of snow and ice, a salt-brine solution, which is manufactured by the City, may also be used in combination with sand. However, the City of Kelowna prides itself in being environmentally aware - the anti-icing substance combined with RWIS means that the amount of salt used throughout the winter is minimal.

All winter staff attend a snow and ice training course each year and are certified to operate various pieces of equipment.

All snow removal and ice control preparation is scheduled to be completed by November 1 of each year.

Contact Us

For general inquires, call 250 469-8600 
Report a Problem by filling out an online service request.

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