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Snow Removal and Ice Control

During the snow removal season, the City of Kelowna works hard to create a safe city for residents and visitors. Residents can help the snow trucks clear the way more efficiently by moving their vehicles off the roads, especially in cul-de-sacs, before the snow falls. Please be patient as crews clear roads based on priority.

Snow Routes

Snow routes have been established in four areas in Kelowna: Wilden, the Ponds, Magic Estates and Dilworth Mountain. During a significant snow event, a snow advisory will be issued and there will be a temporary parking ban on roads in the four snow route neighbourhoods.

Areas designated as snow routes will not be given any special consideration over other streets. Streets are cleared by their priority classification. Learn more about Snow Removal and Ice Control through our list of Frequently Asked Questions.

Snow Removal from Sidewalks

Residents are responsible for clearing snow from their driveways and the sidewalk fronting their properties (within 24 hours, Traffic Bylaw #8120). The City is responsible for clearing snow from sidewalks that are on City property. Residents are reminded to not shovel snow onto the roadway.

  Snowbusters 

Snow Buster
The City of Kelowna encourages residents to lend a helping hand to neighbours by being
Snow Busters. Nominate your Snow Buster and they'll be entered into a monthly draw to win Kelowna Rockets tickets.

Adopt your Block
Bring your neighbours together and pledge to keep your sidewalk clear of ice and snow. By helping to keep your sidewalk clear, you help ensure your neighbourhood can be a safe and healthy space.

Take the pledge and share your shovel adventures with the City by using #KelownaSnowBuster on Twitter or Instagram, and be entered into the monthly draw for Kelowna Rockets tickets.

Road Clearing Priority

The City clears snow and de-ices approximately 1639km of lane every snow fall.  Roads are cleared based on their priority status (as set out by Snow and Ice Control Policy). Priority Two - Four roads will not be serviced until service levels of Priority One roads are achieved. If another storm occurs prior to completion of Priority Two - Four roads, attention will again shift to Priority One roads. 

Snow Removal Map
Snow Removal Priorities Map 

Priority One:

  • Arterial Roads    
  • Average Daily Vehicle Count >15,000    
  • Main route from a neighbourhood

Priority Two:

  • Collector Roads
  • Average Daily Vehicle Count >5,000 but <15,000
  • Grades >10%
  • Bus Routes
  • School Zones
  • Town Centres
  • Emergency vehicle station

Priority Three includes all other Local Roads.

Priority Four is reserved for lanes providing access to properties.

Highway 97 (Harvey Avenue) and Highway 33 are maintained by the Provincial Ministry of Transportation and Infrastructure.  

For more information, please visit the Snow Removal Frequently Asked Questions page.
 

Road Weather Information System (RWIS)

The Road Weather Information System (RWIS) provides up to date information from sensors placed in certain roads throughout the city. These sensors reveal surface and sub-surface temperatures, humidity levels, ambient air temperature and the percentage of anti-icing treatment left on the road. All of this information is used to determine what treatment roads require.

The anti-icing substance used by the City consists of a magnesium chloride solution that is sprayed onto the road surface. This substance stops ice from forming on the roads and also prevents snow and ice from bonding with the road surface, making it easier to remove. The City attempts to apply this substance to roadways before a storm.

Depending on temperatures and the accumulation levels of snow and ice, a salt-brine solution, which is manufactured by the City, may also be used in combination with sand. However, the City of Kelowna prides itself in being environmentally aware - the anti-icing substance combined with RWIS means that the amount of salt used throughout the winter is minimal.

All winter staff attend a snow and ice training course each year and are certified to operate various pieces of equipment.

All snow removal and ice control preparation is scheduled to be completed by November 1 of each year.


Contact Us

For general inquires, call 250-469-8600

Learn more about Snow Removal - Frequently Asked Questions.  

  Service Requests 

Please note, Priority Two - Four roads will not be serviced until service levels of Priority One roads are achieved. If another storm occurs prior to completion of Priority Two - Four roads, attention will again shift to Priority One roads. 

You can report a problem or request information through our online service request system. You can keep informed about the status of your service request by using the Tracking feature.

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